State of Alaska

Department of Administration

Division of Administrative Services

Alaska Department of Administration, Administrative Services
Division of Administrative Services, Fireweed
Administration >  Administrative Services > IT Support

Anchorage

Email Team

Cell Phone (24 HRS):
(907) 269-2099

3300 Fairbanks St.
Anchorage, AK 99503
Fax: (907) 269-0277

Juneau

Email Team

Cell Phone (24 HRS):
(907) 465-2099

P.O. Box 110208
Juneau, AK 99811-0208
Fax: (907) 465-2135

Information Technology Support (DOA-ITS)

DOA-ITS provides overall planning, configuration and troubleshooting services for file and print services including client software, desktop, server, network and Wan services.

These services are provided to divisions, agencies, and business units within the Department of Administration.

How to get help

Outages / Immediate Help

If you have an outage or need immediate help, call either cell phone listed below:

  • Anchorage - Cell Phone (24 HRS): (907) 269-2099
  • Juneau - Cell Phone (24 HRS): (907) 465-2099

Service Requests

ITS Service Request

Request Help

To request routine service, please sign in to: http://doa.alaska.gov/helpdesk/

  • Only DOA employees may submit help requests
  • Sign in with your email username and password
  • Only available within the state network

Step-by-Step guide to Submitting a Request for Service (docx).

Discussions / Questions / Training

Please email or call any DOA-ITS staff member.

Website Maintenance & Development

Please email the DOA-ITS Internet Specialist for questions or requests regarding DOA websites; if relevant, include the specific web page address in your email.

Customer Responsibilities

  • Provide supplies & change paper and toner
  • Use standard office products
  • Manage print queues & print jobs
  • Create and maintain software macros
  • Manage & Archive E-mail
  • Report & backvector viruses; good practice to prevent virus propagation
  • Logical security - IE. follow recommended password practices
  • Identify jobs, problem reports & create service requests
  • Training of users
  • Planning & Needs assessment
  • Request services with ample lead time
  • Available for problem determination & requirementsdefinition
  • Backup of all local drives (PC)
  • Switch backup tapes on local server
  • Procurement, funding, inventory, licenses & maintenance agreements & records of hardware and software. IE. desktops, servers, printers, software and WAN/LAN connectivity equipment
  • Large moves of computer equipment
  • Physical security of core network equipment
  • Application development, enhancements, maintenance/project management
  • Application delivery on nonstandard platforms