State of Alaska

Department of Administration

Division of Administrative Services

Alaska Department of Administration, Administrative Services
Administration >  Administrative Services > IT Support

IT Support (DOA-IT)

To request routine service, please sign in to: doa.alaska.gov/helpdesk

Only DOA employees may submit help requests

Sign in with your email username and password

Only available within the state network

Step-by-Step guide: Submit a Request for Service (docx)

What we do

We provide overall planning, configuration and troubleshooting services for file and print services including client software, desktop, server, network and WAN services.

These services are provided to divisions, agencies, and business units within the Department of Administration.

Please see the following documents for more information:

Tips & Training

As a courtesy, we host guides for commonly used software, such as Microsoft Office.

For additional needs, please email DOA-IT staff:

Anchorage - doa.doait.anc@alaska.gov

Juneau - doa.doait.jnu@alaska.gov

Website Maintenance & Development

Our team also has one Internet Specialist II to manage website efforts across the Department and assist divisions that lack staffing to maintain their websites.

Please email the DOA-IT Internet Specialist for questions or requests regarding DOA websites; if relevant, include the specific web page address in your email.

For more information about department websites, please see the DOA Webmasters Group on the state's internal wiki.

After Hours Emergency

If you have an outage or need immediate help, call either cell phone listed below:

  • Anchorage - Cell Phone (24 HRS): (907) 269-2099
  • Juneau - Cell Phone (24 HRS): (907) 465-2099

Customer Responsibilities

  • Provide supplies & change paper and toner
  • Use standard office products
  • Manage print queues & print jobs
  • Create and maintain software macros
  • Manage & Archive E-mail
  • Report & backvector viruses; good practice to prevent virus propagation
  • Logical security - IE. follow recommended password practices
  • Identify jobs, problem reports & create service requests
  • Training of users
  • Planning & Needs assessment
  • Request services with ample lead time
  • Available for problem determination & requirements definition
  • Backup of all local drives (PC)
  • Switch backup tapes on local server
  • Procurement, funding, inventory, licenses & maintenance agreements & records of hardware and software. IE. desktops, servers, printers, software and WAN/LAN connectivity equipment
  • Large moves of computer equipment
  • Physical security of core network equipment
  • Application development, enhancements, maintenance/project management
  • Application delivery on nonstandard platforms