- the costs for your time - less downtime from unique PCs and software with unique needs or problems. Savings through enhanced business productivity and reduced capital and opportunity costs from rapid project turnaround - development, conversion and integration time on new projects is substantially reduced.
(The above is usually referred to as Total Cost of ownership or TCO)
Depending on where you get your research, Gartner, Forrester, Compass, Fortune, The Economist or elsewhere - best practices indicate that average annual support costs can range from $5,000 to $10,000 per PC or $15,000 in potential support costs for each non-standard $1,000 PC. Past records indicate we buy over 4,000 PCs and laptops each year. Using the smallest estimate, that represents a potential $60,000,000 in soft dollar support costs over three years.
Research by General Services indicates that we are saving at least 8% on the initial purchase price. Research organziations indicate that buying standard PCs on a 3 year lifecycle will help us to reduce soft dollar costs by as much as two thirds or $10,000 per PC over three years. That represents a potential annual $13,200,000 in soft dollar savings for support, administrative overhead and downtime. It is too early to realize these saving but we will begin to see them sometime within the three year lifecycle. Will each department really have an extra $860,000 per department to spend each year? No, but it is clear that we will have savings, avoid some mistakes and pay soft dollars for things we WANT to do rather than "tread water" to support our existing equipment IF we take clear steps to standardize and manage our IT purchasing, infratructure, staff focus and support processes.
So, as we build the State of Alaska IT plan, we'll create an enterprise IT architechure which will address technology design, component integration, methods, practices and principles as well as technology standards. Standards are and will be selected based on our risk tolerance for new and emerging technologies as well as the individual component's fit within architectural guidelines.
We know you want to get the best deal and biggest bang for your agency buck. You are responsible! That is one of the reasons State Employees are such great folks. We hope our note above helps provide you with a sense of teamwork and the answer to your question. We are working together to be diligent on behalf of the State. Buy from our State contracts and feel good about saving the State money while getting the best deal!