State of Alaska, Department of Administration, Division of Personnel and Labor Relations

DOPLR Course Offerings

To Enroll in a Course

To enroll for any of these courses go to LearnAlaska, login, and search for the course title. This is also where you will find the course schedule.

Course Descriptions

Three-Dimensional Interview: 3DIN

Course prerequisite is one of the following courses: "Academy For Supervisors" or "Workplace Alaska for Hiring Managers."

The Three-Dimensional Interview (3DIN) course is designed to teach participants concepts, knowledge and skills necessary to conduct a structured interview using behavior based interviewing techniques. The course focuses on hiring the job candidate who is the best fit in terms of capability (job skills and knowledge), commitment (motivation and attitude) and chemistry (alignment of values and work styles).

This is a one-day class from 8:00 am to 4:30 pm.

Course Learning Objectives:

Upon completion of this "The Three-Dimensional Interview" course, you will:

  • Be able to identify three key types of interview questions--behavior based, situational and self-evaluation--and know when to use them.
  • Be able to create appropriate and legal questions based on the specific job requirements and the "three-dimensional candidate profile."
  • Be able to conduct a consistent, structured interview that effectively evaluates for capability, commitment and chemistry.
  • Understand the need to provide candidates with an accurate picture of the job and organizational culture.
  • Be able to evaluate candidates fairly and objectively.

Academy for Supervisors: AFSU

This five-day course is designed for newly-appointed supervisors and more experienced supervisors when their knowledge and skill development needs can be met by AFSU course learning objectives. Supervisors will learn the basic knowledge and skills necessary for the lawful, ethical, and effective supervision of State of Alaska employees.

Please note: Do not enroll in the Academy (aka AFSU) unless you can and will attend the entire five-day course. Prior to attending, overtime eligible employees must obtain approval of overtime for homework assignments--typically a total of approximately three hours for the five-day course.

Additional Information: The Academy incorporates content from a number of Division of Personnel & Labor Relations´ (DOP&LR) classes into one week-long course. The information is integrated with Academy content and is specifically presented to draw connections between the various subjects in the context of effective leadership and managerial principles. In addition, the Academy provides a five-day forum for supervisors to network with peers and develop partnerships both inside and outside their departments that enhances state services.

If you are unable to attend the Academy, some of the knowledge and skills taught in AFSU are offered in the following one-day DOP&LR courses:

  • A Respectful Workplace (half-day course)
  • Interpersonal Skills Fundamentals Workshop
  • Performance Appraisal The Basics
  • Performance Coaching
  • The Disciplinary Process
  • Workplace Alaska for Hiring Managers (A Self-Learning Course)

Course Learning Objectives:

Upon completion of this five-day course participants will:

  • have knowledge of your role and responsibilities as an agent of the State of Alaska as an employer organization.
  • have an understanding of and be able to develop strategies for dealing with the challenges and expectations associated with your transition from individual contributor to your responsibility to get work done through others.
  • be able to articulate how your attitudes and behaviors drive employee and constituent perceptions of the State of Alaska.
  • examine the legal and ethical requirements and responsibilities associated with your job and upon completion of application exercises, demonstrate knowledge of federal and state statutes, collective bargaining agreements, personnel rules, standard operating procedures, and other mandated guidelines that apply across all operating departments of the State of Alaska Executive Branch.
  • demonstrate personal commitment to your organization's culture of integrity.
  • recognize, reinforce and model ethical and compliant behavior.
  • use the L.E.A.D.™ Model to respond appropriately to "integrity moments."
  • have knowledge of how your actions can result in significant personal and organizational liabilities.
  • have knowledge of the concepts and behaviors associated with the skill of Assertive Communication.
  • have knowledge of how and why the victim attitude blocks empowered communication and precludes interpersonal effectiveness.
  • have knowledge of the characteristics of an Empowered Attitude and how an Empowered Attitude influences choosing Assertive Communication Skills.
  • have knowledge of the five key competencies of Emotional Intelligence and the attitudinal and behavioral characteristics of an emotionally intelligent supervisor.
  • have knowledge of the Four Fs (Be First, Fair, Firm & Flexible) of leadership.
  • learn the skill of One Minute Goal Setting®.
  • learn the skill of One Minute Praisings®.
  • learn the skill of One Minute Reprimands®.
  • have knowledge of the State of Alaska Performance Management Model.
  • have knowledge of legally defensible interviewing and hiring practices and procedures.
  • have knowledge of the State of Alaska’s online recruitment system, Workplace Alaska and have authorization to request a Workplace Alaska Hiring Manager User ID and Password.
  • have knowledge of the basic recruitment and hiring concepts and practices associated with screening, interviewing, and selection.
  • be able to identify and describe the tasks associated with each of the four phases of the Coaching Process.
  • have knowledge of the policies and procedures for writing an employee performance appraisal.
  • be able to articulate the purpose and process of progressive discipline as an element of performance management.
  • have knowledge of how to avoid the nine most common “legal landmines” associated with discipline in employer organizations.
  • have knowledge of the role of the Union Representative in disciplinary actions.
  • have knowledge of State of Alaska employee performance documentation and practices.
  • learn the difference between assigning tasks and delegating tasks.
  • obtain tools to plan for continuous improvement of your supervisory skills.
  • commit to meeting with your manager to discuss your experience in the Academy For Supervisors and establish a supervisory skills coaching relationship.

A Respectful Workplace: ARWP

State of Alaska Valuing Diversity Vision Statement

The State of Alaska, as an employer and service provider, recognizes the need to respect and treat equally all people it hires and serves. We also recognize that the state is in a position to teach by example and offer leadership in sensitivity to diversity. Our concept of diversity is broad, extending beyond those categories of peoples formally recognized and protected by law. Valuing the diversity of a workforce representative of all Alaskans enriches the quality of our service to the people of Alaska.

This half-day This course is designed to provide you with knowledge of your rights and responsibilities under key state and federal Equal Employment Opportunity law including how to recognize characteristics of inappropriate behavior. You will also have knowledge of your choices in dealing with disrespectful behavior.

Course Learning Objectives:

Upon completion of this half-day course participants will:

  • have knowledge of your rights and responsibilities under state and federal anti-discrimination laws.
  • have knowledge of how to recognize characteristics of illegal, offensive and disrespectful workplace behaviors.
  • understand that both supervisors and employees alike share the responsibility for creating and maintaining a respectful workplace that is free of harassing, intimidating, and/or discriminatory behavior.
  • have knowledge of how attitudes such as bias, prejudice and stereotypic thinking influence behavioral choices which negatively impact the work environment.
  • have knowledge of the importance of taking personal responsibility in promoting respect in the workplace.

Change Management for Supervisors: CMGT

Prerequisite: Performance Coaching - PECO. This one-day course is designed to teach supervisors basic concepts, knowledge and skills that will enable them to manage the process and people elements of successful change implementation.

Course Learning Objectives:

Upon completion of this course supervisors will:

  • have knowledge of the types and sources of organizational change.
  • have knowledge of employee's typical responses to change and how their perception of loss influences those responses.
  • understand their role as a change agent.
  • learn the four phases of the change action planning process.
  • have knowledge of how to guide people through their emotional journey through change.
  • have knowledge of the change management supporting skills and behavioral anchors.
  • have knowledge of the four elements for effective teamworking during change.

The Disciplinary Process: DISP

Prerequisite: Performance Coaching - PECO. This one-day course is designed to teach supervisors and managers basic knowledge of the State of Alaska disciplinary process.

Course Learning Objectives:

Upon completion of this one-day course participants will:

  • Be able to use basic disciplinary process terms regarding due process, just cause and progressive discipline.
  • Have knowledge of the statutory and contractual basis for taking discipline, when necessary.
  • Have knowledge of the connections of the disciplinary process to performance management.
  • Be able to articulate the importance of the required technical aspects of just cause.
  • Be able to articulate the need for a legitimate business purpose requirement to initiate the disciplinary process.
  • Understand the importance of describing employee conduct and performance in behavioral terms.
  • Understand the basic concepts associated with investigating and documenting behavior and performance.
  • Have knowledge of the role of union representatives in the disciplinary process.
  • Understand the roles of policy, practice and aggravating and mitigating factors in determining appropriate levels of discipline.
  • Have knowledge of the required elements in investigation and disciplinary notices.
  • Practice using the basic thought processes required to assess behavior and performance in the disciplinary process.

Ethics for State of Alaska Executive Branch Employees: ETHE

Purpose: This half-day Ethics for State of Alaska Executive Branch employees’ course is designed to teach employees knowledge of the ethical expectations and responsibilities applicable for all State of Alaska Executive Branch employees.

Course Learning Objectives:

Upon completion of this Ethics for State of Alaska Executive Branch Employees participants will:

  • have knowledge of what the Ethics Act requires of all employees.
  • how and where to get information about the policies and procedures associated with the Ethics Act.
  • understand the role of the Designated Ethics Supervisor (DES).
  • Use the A.C.T. Model™ to think through an issue and determine the most appropriate choice of action to take in a given situation.

Interpersonal Skills: INSK

This one-day course is is designed to teach participants basic concepts and skills associated with Assertive and Empowered Communication, Interpersonal Feedback and Emotional Intelligence. Effective Communication skills are essential for building and maintaining Interpersonal Effectiveness.

Course Learning Objectives:

Upon completion of this one-day course, you will:

  • have knowledge of the concepts and behaviors associated with the skill of Assertive Communication.
  • have knowledge of how and why the Victim Attitude blocks Empowered Communication and precludes Interpersonal Effectiveness.
  • have knowledge of the characteristics of an Empowered Attitude and how an Empowered Attitude influences choosing Assertive Communication Skills.
  • have knowledge of the five key competencies of Emotional Intelligence and the attitudinal and behavioral characteristics of an emotionally intelligent employee.
  • by participating in an application exercise, demonstrate literacy level proficiency* in using the Emotionally Intelligent competencies with a strong focus on Listening with Empathy and Assertive Communication behavior based on an Empowered Attitude.

Performance Appraisals the Basics: PATB

This one-day course is designed to teach supervisors and managers knowledge of the tasks, supporting skills, statewide policy and procedures, and basic concepts associated with the employee appraisal (evaluation) process.

Course Learning Objectives:

Upon completion of this one-day course you will:

  • have knowledge of the State of Alaska Performance Management Model and process.
  • be able to perform the tasks associated with conducting the annual job analysis to ensure a current and accurate Position Description.
  • have knowledge of the tasks associated with the Probationary Appraisal Cycle and the Annual Appraisal Cycle.
  • have knowledge of how to determine performance standards and expectations.
  • have knowledge of the process and skills associated with the basic Coaching Process.
  • have knowledge of the tasks associated with preparing for and conducting a performance appraisal meeting.
  • have knowledge of the Rater´s Guide and other statewide policies and procedures associated with performance management and employee appraisals.

Performance Coaching: PECO

This one-day course is designed to teach supervisors and managers basic knowledge and skills that will enable them to manage a continuous performance improvement environment.

Course Learning Objectives:

Upon completion of this one-day course participants will:

  • be able to define basic coaching terms.
  • have knowledge of the supporting skills and associated behavioral anchors of the competency of coaching.
  • be able to identify and describe the tasks associated with each of the Four Phases of the Coaching Process.
  • be able to perform the tasks associated with Performance Planning Phase.
  • be able to perform the tasks associated with the Knowledge and Skill Development Phase.
  • be able to perform the tasks associated with the Performance Observation Phase.
  • be able to perform the tasks associated with the Feedback and Evaluation Phase.

Service Excellence: SRVE

The purpose of this one-day course is to teach basic and intermediate client and customer service knowledge and skills to enable State of Alaska employees to provide outstanding service.

Course Learning Objectives:

Upon completion of this one-day workshop you will:

  • have knowledge of how your attitudes and your customer's attitudes influence behavioral choices.
  • have knowledge of the negative influence of stereotypes on customer service behavior.
  • have knowledge of the three fundamental types of needs for which customers seek solutions.
  • learn the process for providing outstanding customer service.
  • have knowledge of the purpose and characteristics of communication as the primary tool for professional customer service.
  • learn techniques for successful communication with customers who speak limited English.
  • have knowledge of how to build and maintain rapport.
  • have knowledge of the four-step process for effectively dealing with confrontational communication.
  • practice positive framing for effective customer focused communication.

Valuing Diversity: VDIV

State of Alaska Valuing Diversity Vision Statement

The State of Alaska, as an employer and service provider, recognizes the need to respect and treat equally all people it hires and serves. We also recognize that the state is in a position to teach by example and offer leadership in sensitivity to diversity. Our concept of diversity is broad, extending beyond those categories of peoples formally recognized and protected by law. Valuing the diversity of a workforce representative of all Alaskans enriches the quality of our service to the people of Alaska.

This Valuing Diversity course is designed to teach basic diversity concepts and language. You will have the knowledge necessary to understand diversity issues and to recognize, accept and value diversity in the workplace.

Important Note: All employees must attend this course; supervisors must attend within one year of appointment.

Course Learning Objectives:

Upon completion of this one-day course participants will:

  • have knowledge of the broad concept of diversity and how valuing diversity contributes to effective relationships and a productive workplace.
  • have knowledge of your rights and responsibilities under Equal Employment Opportunity law.
  • have knowledge of how stereotypic thinking and collusion negatively impact the work environment.
  • have knowledge of how your attitudes, perceptions, and assumptions influence the behavior you choose at work and how your behavioral choices influence the work environment.
  • understand the importance of personal responsibility in promoting respect in the workplace.
  • have knowledge of how to use the four steps in the M.E.E.T.® model to help promote a "mutual respect" work environment.

Workplace Alaska: WPAK

This is a Self-Learning Course. You will receive a Self-Learning Guide to learn the basic knowledge and essential information needed to comply with legally defensible hiring practices. The Self-Learning Guide also contains a Job Aid to guide you in learning to use the Workplace Alaska on-line recruitment system.

Note: This course is no longer offered for classroom delivery.

Course Learning Objectives:

Upon completion of this self-learning course you will:

  • have knowledge of statewide policies and procedures associated with the use of the Workplace Alaska on-line system.
  • have knowledge of basic legally defensible hiring principles and practices.
  • have knowledge of the roles and responsibilities of the hiring manager, the Division of Personnel and the applicant in the recruitment and hiring process.
  • learn to use the Workplace Alaska Hiring Manager Job Aid to guide you through the on-line recruitment and hiring process.
  • have authorization to request a Workplace Alaska Hiring Manager User ID and Password.