AlaskaCare Health Plan Contacts
- Telephone numbers
- Claims addresses
- AlaskaCare – Plan Administrator
- I have a question, who do I call?
Telephone Numbers
- HealthSmart (formerly Wells Fargo TPA) Customer Service/Provider Locator
- (877) 517-6370
- International number for use overseas
- (304) 340-0253
- TDD for Hearing Impaired
- (877) 517-6416
- International
- (304) 340-0253
- 24-Hour NurseLine
- (855) 356-2073
- 24-Hour Pharmacy Help Desk/Locator
- (800) 361-4542
- Costco Mail Order Pharmacy Refills
- (800) 607-6861
- Costco Specialty Pharmacy
- (866) 443-0060
- Magellan - Employee Assistance Plan (EAP)
- (800) 478-2812
- TDD for Hearing Impaired
- (800) 456-4006
- Vision Services Plan (VSP)
- (800) 877-7195
- Long Term Care
- (888) 287-7116
Claims Addresses
HealthSmart (formerly Wells Fargo TPA) Claims
Health care claims, including medical, dental, standard vision, audio, and health flexible spending account claims are filed with the claims administrator:
- HealthSmart (formerly Wells Fargo TPA)
- P.O. Box 99004
- Anchorage, AK 99509-9004
Physical Addresses
- Anchorage
- 1500 W Benson Blvd, 2nd Floor
- Anchorage, AK
- Juneau
- 400 Willoughby Avenue, Suite 202
- Juneau, AK
Pharmacy Claims
Review pharmacy claims and compare drug prices 
- Paper Claims
- EnvisionRxOptions
- 2181 East Aurora Road, Suite 201
- Twinsburg, OH 44087
- Mail Order Pharmacy Claims
- Costco Mail Order Pharmacy
- 215 Deininger Circle
- Corona, CA 92880-9911
- Specialty Pharmacy Claims
- Costco Speciality Services
- 215 Deininger Circle, Suite A
- Corona, CA 92880-9911
Vision Services Plan (VSP) Managed Care Plan
- P.O. Box 997100
- Sacramento, CA 95824
Long Term Care
- Univita
- P.O. Box 64916
- St. Paul, MN 55164-0916
AlaskaCare – Plan Administrator
Physical Address
- 333 Willoughby Avenue
- Juneau, AK
Mailing Address
- State of Alaska
- Division of Retirement and Benefits
- Benefits Section
- P.O. Box 110203
- Juneau, AK 99811-0203
Telephone Numbers & Email
- Toll Free
- (800) 821-2251
- In Juneau
- (907) 465-4460
- TDD for the hearing impaired
- (907) 465-2805
- Retiree Fax
- (907) 465-4661
- Employee Fax
- (907) 465-4668
- doa.drb.benefits@alaska.gov
I have a question, who do I call?
Call HealthSmart Customer Service (877) 517-6370 for:
- ID Cards
- to request additional or replacement cards
- Benefits
- for specific questions regarding your medical, dental, vision, or audio benefits; for example, to find out whether or not a particular medical procedure is covered by your plan.
- Providers
- to locate a network provider in your area. Doing research beforehand and using in-network providers helps everyone save money and reduces the likelihood that you will be balance billed.
- Claims
- for questions regarding status, denials, and other information about how your claim was processed.
- Precertification or preauthorization
- for any inpatient stay, MRIs of the knee or spine, travel, or mental health treatment.
- COBRA/Direct Bill
- for enrollment and premium payment/deduction questions.
- Student verification
- Semi-annual validation of student eligibility status for dependent children aged 19-23 is necessary for the AlaskaCare Retiree Health Plan.
- Coordination of Benefits
- Notification of other health insurance for yourself and/or eligible dependents.
Call the Envision 24-hour pharmacy help desk(800) 361-4542 to:
- Locate a participating pharmacy
Call Costco Mail Order pharmacy (800) 607-6861 for:
- Pharmacy mail order assistance or refills
Call the Division's Member Services Section (800) 821-2251 opt. 1 or (907) 465-4460 for the following info:
- How much are my health insurance premiums?
- To verify you or your dependent(s) eligibility
- Questions regarding enrollment in the health insurance plan?
- When can I elect different coverage?
- Name and address changes for retirees
- Active employees need to contact the Division of Personnel, Payroll Service Center
- Long-Term Care Advocate
- to receive additional assistance in navigating the Long-Term Care system
- Long-Term Care
- to initiate a claim or to request information, staff will answer your Long-Term Care (LTC) questions, and will give you additional information if you need to file a claim for LTC benefits