AlaskaCare Health Plan Contacts

AlaskaCare – Plan Administrator

  • Telephone Numbers & Email
    • Toll Free (800) 821-2251
    • In Juneau (907) 465-4460
    • TDD (907) 465-2805
    • Retiree Fax (907) 465-4661
    • Employee Fax (907) 465-4668
    • Email doa.drb.mscc@alaska.gov
  • Physical Address
    • State Office Building, 6th Floor
    • 333 Willoughby Avenue
    • Juneau, AK
  • Mailing Address
    • State of Alaska
    • Division of Retirement and Benefits
    • P.O. Box 110203
    • Juneau, AK 99811-0203

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Aetna Concierge

  • Member Services
    www.aetna.com
  • Customer Service, (855) 784-8646 Claims and Information TDD (800) 628-3323
  • 24-Hour Nurseline (800) 556-1555
  • Fax (859) 455-8650
  • Anchorage Office
    • 4341 B Street, Suite 403
    • Open 8–5 p.m. Monday–Friday, closed noon–1 p.m.
    • Anchorage, Alaska 99503
  • Juneau Offices
    • One Sealaska Plaza, Suite 305
    • Open 8–5 p.m. Monday–Friday, closed noon–1 p.m.
    • Juneau, Alaska 99801
  • Other Telephone Numbers
    • Aetna Mail Order Prescriptions (888) 792-3862 TDD (800) 823-6373
    • Aetna Specialty Prescriptions (866) 782-2779 TDD (877) 833-2779
    • Available Monday thru Friday, 7 a.m. - 6 p.m. AKST
  • Aetna Mailing Addresses

    • Medical Claims
    • Aetna Inc.
    • P.O. Box 14079
    • Lexington, KY 40512-4079
    • Aetna Pharmacy Claims
    • Aetna Pharmacy Management
    • P.O. Box 52444
    • Phoenix, AZ 85072-2444
    • Mail-Order Drug Ordering Address
    • Aetna Rx Home Delivery
    • P.O. Box 417019
    • Kansas City, MO 64179-9892

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Moda Health / Delta Dental of Alaska

  • www.modahealth.com
  • Member Services (855) 718-1768
  • TTY 711
  • Mailing Addresses

    • Physical Address
    • 601 S.W. Second Ave.
    • Portland, OR 97204
    • Mailing Address
    • P.O. Box 40384
    • Portland, OR 97240-0384

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CHCS Services, Inc.

  • www.chcsservices.com
  • Member Services (877) 287-7116
  • Fax (866) 383-5821
  • Mailing Addresses

    • Mailing Address
    • P.O. Box 13431
    • Pensacola, FLĀ 32591-3431

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