Case Management
If you have a serious illness or injury, case managers can help
- What is Case Management?
- Why should I use Case Managers?
- What can Case Managers do for me?
- Who pays for Case Management?
- When do I request a Case Manager?
- Visit HealthSmart's Case Management Web page
For more information on Case Management, call HealthSmart at (877) 517-6370
What is Case Management?
AlaskaCare offers a benefit called Case Management, which can assist you in times of serious illness or injury when you or a family member require complex care. Case Managers are registered nurses that can help you by providing educational materials about your condition, guiding you through all areas of the healthcare system and answering questions about your care and treatment plan.
Why should I use Case Managers?
Using Case Management services may lower out-of-pocket expenses not covered by your health plan. In addition, services are confidential and do not interrupt or interfere with any care you are currently receiving.
What can Case Managers do for me?
Case Managers, who are Registered Nurses with at least five years of clinical experience, can assist you in the following way:
- Answering questions
- Providing educational materials about specific conditions
- Helping you to find the appropriate treatment
- Locating community resources that are willing to help for free
- Working to maximize your benefits of the healthcare plan
- Serve as your advocate between you and doctors and hospitals
- Coordinate necessary care and services to meet your needs
Who pays for Case Management?
Your AlaskaCare plan includes this benefit at no cost to you.
When do I request a Case Manager?
Case Management is recommended when you or a family member have a serious healthcare condition. Referrals are made by HealthSmart Care Management Solutions, you or a family member. Call HealthSmart at (877) 517-6370.