Retiree Health Plan Frequently Asked Questions
FAQs from the Welcome Kit
- Where can I obtain another ID card?
- What if I am currently taking a specialty drug?
- How do I use the mail-order pharmacy program?
- What types of services require pre-certification?
- What is case management?
- How do I locate a network provider?
- How do I locate a network pharmacy?
- I bank with Wells Fargo. Will any of my health information be shared with my bank for any reason?
- Where can I go for more information?
Where can I obtain another ID card?
Request additional ID cards, and/or print a temporary cards by logging into the Envision Pharmaceutical Services Web site.
You may also contact HealthSmart (formerly Wells Fargo TPA) to order additional cards. If you participate in DVA only and have no retiree medical coverage, you may contact HealthSmart (formerly Wells Fargo TPA) to order ID cards.
What if I am currently taking a specialty drug?
The AlaskaCare specialty pharmacy program is administered by Costco/Envision. Specialty drugs are high cost drugs, often self-injected and used to treat rare and complex conditions. They may also require special handling or delivery. If a specialty drug is prescribed, you should contact Costco/Envision to set up delivery.
How do I use the mail-order pharmacy program?
You may use the Mail Order Pharmacy form [PDF 102K] or have your doctor phone your prescription into Costco/Envision.
What types of services require pre-certification?
You should contact HealthSmart (formerly Wells Fargo TPA) to precertify all hospital admissions, skilled nursing facilities, home health care, mental health or chemical dependency treatment, travel, and MRIs of the knee or spine.
What is case management?
If you or a family member has a serious ongoing medical condition or injury, HealthSmart (formerly Wells Fargo TPA) will provide a medical case manager to assist you. The medical case management program is designed to help identify medical resources and provide professional support for members working through a challenging or extended medical situation. The program is optional and you are not required to participate.
How do I locate a network provider?
To locate Beech Street contracted providers you may use the AlaskaCare Provider Search. Please follow the links below for more information.
How do I locate a network pharmacy?
There are over 62,000 pharmacies nationwide in the Costco/Envision pharmacy network.
I bank with Wells Fargo. Will any of my health information be shared with my bank for any reason?
No. Under no circumstances will HealthSmart (formerly Wells Fargo TPA) share any of your health or claim information with other divisions of Wells Fargo. You will not be able to obtain any information about your health coverage or claims from any branch of Wells Fargo other than the AlaskaCare locations in Anchorage or Juneau as listed in the contact information. Additionally, the WellsFargo.com portal available for banking customers will not include any information about your health, contain any claim information, or any reference to the AlaskaCare Health Plans.
You may check on the status of your health claims by accessing the secure HealthSmart (formerly Wells Fargo TPA) portal using the buttons in the right-hand sidebar of any AlaskaCare Web site page.
Where can I go for more information?
The AlaskaCare Health Plans and HealthSmart (formerly Wells Fargo TPA) have partnered to develop this Web site. Here you may view plan information, find links to the AlaskaCare partners, locate a doctor or pharmacy, print forms, check the status of claims, refill a prescription, and more.