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Employer Survey Results, March 2015

Throughout the month of March, the Division of Retirement and Benefits conducted a survey of employers to help determine a reasonable cutoff date to request verifications of service and salaries based on employer-maintained employee records. The Division would like to decrease research work for employers by setting a date that recognizes when records are no longer available. We received a great response; 64 employers gave us their feedback, and we would like to thank all of the employers who participated in the survey. Here are the results:

What is the average time it takes you to complete a request for verification of service and salaries from the Division?
Less than one week:40.63%
A week:31.25%
10 business days:15.63%
Month or more:12.50%
What are the top reasons it takes more than 10 business days to complete a verification of service or salaries?
Records difficult to access:33%
Press of other business: 22%
Takes time to access records:19%
Records not available:16%
Data is unreliable:4%
Records in poor condition:6%
How many years do you retain employee payroll records?
Less than 10 years:18.75%
10 years:12.50%
15 years:1.56%
20 years:0.00%
25 years:3.13%
30 years:4.69%
More than 30 years:59.38%
Do you retain records other than employee payroll records that would allow you to recreate service and salaries?
Yes:59.38%
No:40.63%
If your answer to the previous question was yes, how many years are these records retained?
Less than 10 years:15.34%
10 years:2.63%
15 years:0.00%
20 years:0.00%
25 years:2.63%
30 years:5.26%
More than 30 years:73.68%
If online training sessions were held to teach how to complete verification of service and salary forms would you or a representative find it useful?
Yes:93.75%
No:6.25%
Pension Payments and retiree health insurance cannot begin until verifications of service are received. Would you be able to complete verifications of a targeted past year(s) 60-90 days in advance of the planned employee retirement date if the questions year(s) affected a member's eligibility for retirement?
Yes:96.88%
No:3.13%