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New Phone Scam Claims
To Be From Aetna

Posted May 14, 2018

The Division of Retirement and Benefits has received information about possible fraudulent calls from scammers claiming to be from Aetna, our third-party administrator for the AlaskaCare health plans. These scammers are attempting to trick you into giving away valuable personal information, such as your Social Security number and date of birth, so it can be used in fraudulent activity or sold illegally.

It is important to remember NEVER give sensitive or confidential information over the phone without verifying the caller is legitimate.

What to do if you are contacted:

If you receive a phone call from someone claiming to be from Aetna, but you suspect they are not, then:

  1. Record the caller's name, call back number, and caller ID if available.
  2. Call the Aetna Concierge at (855) 784-8646 and confirm the call is legitimate.
  3. If the call did not come from Aetna, contact the Department of Law Consumer Protection Unit at (907) 269-5200 or toll-free outside Anchorage at (888) 576-2529 and report the scam.

New Phone Scam Claims To Be From State of Alaska Agencies

Posted March 15, 2018

The Division of Retirement and Benefits has received information about fraudulent calls from scammers mimicking or “spoofing” State of Alaska agency phone numbers. These scammers are attempting to trick you into giving away valuable personal information so it can be used in fraudulent activity or sold illegally. Remember, NEVER give sensitive or confidential information over the phone without verifying the caller is a state official.

It is important to remember that the Division will NEVER contact you by phone and ask for personal information without first verifying that the call is legitimate.

What to do if you are contacted:

If you receive a phone call from someone claiming to be from the Division, but you suspect they are not, then:

  1. Record the caller's name, call back number, and caller ID if available.
  2. Call (800) 821-2251 and confirm the caller is a Division employee.
  3. If the caller is not a Division employee, contact the Department of Law Consumer Protection Unit at (907) 269-5200 or toll-free outside Anchorage at (888) 576-2529 and report the scam.

For more information about spoofing and how to protect yourself if you are targeted in a spoofing scam, visit the FCC’s page.


New Email Scam Claims To Be From the Social Security Adminstration

Posted January 28, 2016

The Division of Retirement and Benefits has received information of an email scam claiming to be from the Social Security Administration (SSA. The subject line is "Get Protected" and the email talks about new features from the SSA that can help taxpayers monitor their credit reports, and know about unauthorized use of their Social Security number. It even cites the IRS and the official-sounding “S.A.F.E Act 2015.” It sounds real, but it is a phishing email designed to get you to click on a link that can allow the scammer to install malware on our computer, or to trick you into giving them your personal information.

If you get a questionable email that looks like it is from the government, don’t click on any links or open any attachments. Instead, contact the government agency directly, using contact information you find yourself.

You can find more information about this scam here.


Pre-paid Cash Card Scam Affecting Survivor Benefits

Posted December 22, 2015

A similar scam happened earlier this year in the month of April.

The Division of Retirement and Benefits has received information from several survivors eligible to receive death benefits from the Public Employees' (PERS) or Teachers' (TRS) Retirement Systems of a scam aimed at obtaining identity information about the deceased spouse and thousands of dollars in the form of pre-paid cash cards.

The scam works like this:

The scammer contacts the survivor and asserts that the survivor or deceased spouse owes money on an insurance policy and the State of Alaska will either withhold part or all of the death benefits until the amount is paid. The survivor is then instructed to provide the deceased's Social Security number and to mail prepaid cash cards along with the receipt for the cash cards and his/her signature on the back to a specified address. In one case, an individual purporting to be representing the State of Alaska verified the pension benefits would be withheld if the instructions were not complied with.

Two important facts:

  • State of Alaska retirement system death benefits will NEVER be withheld for debt payment.
  • The Division will NEVER contact you by phone and demand cash cards for any attachments.

What to do if you are contacted:

  • If you receive a phone call from someone claiming to be from the Division, but you suspect they are not, then:
    1. Record the caller's name, call back number, and caller ID if available.
    2. Call (800) 821-2251 and confirm the caller is a Division employee.
    3. If the caller is not a Division employee, contact your local police department and report the scam.

What to do if you have provided identity information:

  • Using certified mail with "return receipt," send copies of the death certificate to each credit-reporting bureau—Equifax, Experian and TransUnion—asking them to place a "deceased alert" on the credit report. Mail certificates to banks, insurers, brokerages and credit card and mortgage companies where the deceased held accounts. If you are closing an individual account, make sure the institution lists "Closed: Account Holder Is Deceased" as the reason. For joint accounts, remove the deceased's name.
  • Report the death to Social Security by calling (800) 772-1213.
  • Contact the Department of Motor Vehicles to cancel the deceased's driver's license, to prevent duplicates from being issued to fraudsters.
  • A few weeks later, check the credit report of the person at annualcreditreport.com to see if there has been any suspicious activity. Several months later, go to the same site to get another free report from a different credit-reporting bureau.
  • For more tips, visit the Identity Theft Resource Center and type "deceased" in the search box.