DRB is Working For You!

Posted April 27, 2020

Here at DRB, we may or may not be “at work,” but we are working for you! We are processing benefits, answering questions, and providing socially distanced assistance as we continue to serve our members during this crisis. If you have questions or concerns, the Member Service Contact Center (MSCC) is open and fully operational to support telephone and email requests. Call toll-free (800) 821-2251 or in Juneau (907) 465-4460 or email doa.drb.mscc@alaska.gov.

Counselors are available for telephonic appointments. To schedule an appointment, call the MSCC or visit our online scheduling page.

DRB staff are working to ensure your benefit applications are processed, your questions answered, and that you have any assistance we can provide. We care about you and look forward to seeing you soon!

A Message to Our Members From the Alaska Retirement Management Board (ARMB)

Posted April 9, 2020

Learn how the ARMB is addressing concerns about the retirement trusts during the COVID-19 pandemic:

ARMB Chair and Chief Investment Officer COVID-19 Update (April 6, 2020) [PDF 465K]

ARMB Website ↗

COVID-19 COLA Information

Posted April 7, 2020

Due to COVID-19, the Division of Retirement and Benefits is aware that many retirees who are eligible for the Alaska Cost-of-Living Allowance (COLA) are not able to return to Alaska when they originally intended, due to travel restrictions or shelter-in-place orders. This may affect their eligibility to receive COLA by not meeting the requirement to return to Alaska within 90 days of their departure date. If you are someone who meets the other eligibility requirements for COLA and had intended or intend to return to Alaska but are unable to do so, you may be eligible for a waiver of any COLA overpayment. COLA payments will not be stopped during this time except for members who have moved outside of Alaska or who have previously notified the Division they will not be back to Alaska within the 90 days. A true-up will occur once travel risks and/or restrictions are lifted.

Upon your return to Alaska, you will need to do the following:

Mail to:

Division of Retirement and Benefits
P.O. Box 110203
Juneau, AK 99811-0203

Physical address:

Juneau
State Office Building, 6th Floor
333 Willoughby Ave.
Anchorage
Robert B. Atwood Building
550 W. 7th Avenue, Suite 1200

DRB Office Closure | Preventive Measure for COVID-19

Posted March 11, 2020

On Wednesday March 11, 2020, Governor Mike Dunleavy declared a public health emergency in response to what is still an anticipated outbreak of the new coronavirus (COVID-19) in Alaska. While there have been no cases reported in Alaska to date, the Division of Retirement and Benefits serves members and participants of the pension and health plans that primarily represent higher risk groups for the COVID-19 virus. To support our members and ongoing public health efforts, we are transitioning to telephonic counseling appointments.

Beginning Monday, March 16, 2020, we are taking the advanced step of closing our offices in Juneau and Anchorage to public in-person traffic. Our offices will continue to serve our clients by contacting members who have scheduled appointments to arrange a teleconference. Our Member Services Contact Center (MSCC) will be open and fully operational to support telephone and email requests. Participants are encouraged to contact the MSCC if they are not seeking a retirement counseling appointment for service.

Contact the MSCC for:

  • General plan information, eligibility for benefits, status of requests, obtain forms, review forms, income verifications, vesting, health and optional benefits, etc.
  • By telephone: Call (907) 465-4460 in Juneau, or toll-free (800) 821-2251 outside of Juneau.
  • By email: doa.drb.mscc@alaska.gov.

To Make an Appointment for Counseling

  • By telephone: Call (907) 465-4460 in Juneau or toll-free (800) 821-2251 outside of Juneau.
  • Online Appointment Scheduler: Go to Alaska.gov/drb, click on the green “Make an Appointment” button on the left of the page or click here.

For Financial Education Advice and Deferred Compensation Catch-Up Services
Empower Retirement Services

Financial Education:

Investment Advice:

Deferred Compensation Catch-up:

Mailing Documents

  • Documents associated with our partners and third-party administrators, such as Empower or Aetna, are to be mailed to the addresses shown on the specific forms.
  • Other documents can be mailed to:
    Division of Retirement and Benefits
    P.O. Box 110203
    Juneau, AK 99811-0203

The Division will assess this policy again in two weeks. Based on Alaska’s experience with the COVID-19 virus, we will either extend or discontinue this policy.