Contact Us

If you can't find the information you need on the website, please write, call, or email us. When contacting the Division, please address your request to the appropriate section or unit. Please provide identifying information such as your retirement identification number (RIN), date of birth, and whether you are active, inactive, retiring, or retired.

  • Office Hours of Operation:
    Monday through Friday, 8 a.m. to 5 p.m. (Alaska Time)
  • (800) 821-2251 (toll-free)
  • (907) 465-4460 (in Juneau)

Employer Confirmations for Auditors

Email the Finance Section Accounting Unit to request an employer confirmation. Confirmation requests must be either on employer letterhead or be requested by an authorized employer representative. Such requests must provide the following minimum information:

  • Employer name and number.
  • Time period for which confirmation is requested, typically the employer’s fiscal year.
  • Name and email address for the auditor to whom the confirmation should be sent.
  • Anyone else who should be cc’d when the confirmation is sent to the auditor.

Employer confirmations only provide information about the contributions made during the year. Other information, such as contribution rates or plan funded status, can be found online at the below links:

Top of page  •  Contact index

Member Services Contact Center

Email the Contact Center

  • Phone Hours of Operation:
  • Monday through Thursday, 8:30 a.m. to 4 p.m. (Alaska Time)
  • Friday, 8:30 a.m. to 3 p.m. (Alaska Time)
  • (800) 821-2251 (toll-free)
  • (907) 465-4460 (in Juneau)

Retirement Questions

The Member Services Contact Center (MSCC) serves members of the Public Employees’, Teachers’, Judicial, National Guard/Naval Militia, and Elected Public Officer Retirement Systems. The Center also serves participants of the Alaska Supplemental Annuity (SBS) and the Alaska Deferred Compensation (DCP) plans.

The MSCC serves active, inactive, retiring, or retired members of the Defined Benefit and Defined Contribution retirement plans with the following topics:

  • Plan information
  • Claiming service
  • Service correction
  • Vesting
  • Indebtedness balance/payment
  • Beneficiary designations
  • Disability benefit information
  • Divorce/dissolution information
  • Retirement eligibility
  • Estimates of future benefits
  • Providing retirement application packets
  • Status of retirement applications
  • Alaska Cost of Living Allowance (COLA)
  • Post Retirement Pension Adjustment (PRPA)
  • Questions on monthly benefit
  • 1099-R forms
  • Tax withholding and W4-P forms
  • Direct deposit
  • Address changes (inactive or retired only)
  • Retiree return to work
  • Retirement Incentive Program (RIP) return to work
  • Survivor benefit information

Health and Optional Benefits Questions

Serving active employees and retired members of the State and other participating employers who are covered under the AlaskaCare health plans and the Optional Benefits plan by providing assistance with eligibility, enrollment, and premium information for the following plans:

  • Health Benefits
  • Health Flexible Spending Account
  • Life Insurance, including Basic Life, Optional Life, Supplemental Life, Supplemental AD&D, Supplemental Survivor, and Travel Accident
  • Disability Insurance, both short term and long term, including claims assistance

Top of page  •  Contact index

Financial Education, Advice, and Deferred Compensation Catch-up Services

(Empower Retirement Services)

Email Investment Advice

Email Deferred Compensation Catch-up

Financial Education:
(800) 232-0859 (toll-free) or website Exit this site
Investment Advice:
(800) 232-0859 (toll-free)
Deferred Compensation Catch-up:
(800) 526-0560 (toll-free)
(907) 276-1500 (in Anchorage)

These services are provided by Empower Retirement Services and their wholly-owned subsidiary, Advised Assets Group, for members of the Defined Contribution plans.

Top of page  •  Contact index

Retirement Counseling Services

Email Retirement Counseling

For appointments with counselors in Juneau or Anchorage please call
toll-free at (800) 821-2251 or in Juneau at (907) 465-4460.

For information regarding regional counselor visits to your area, please check [view travel schedule]. Appointments can be made in field areas by contacting your employer or your regional counselor.

Provides individual services to members of the pension and annuity programs administered by the Division of Retirement and Benefits. These services include participation, enrollment, benefit options, saving for the future, disbursement, and monthly pension, and annuity benefits. Also provides individual services to members with their AlaskaCare Retiree Health Plan initial enrollment at retirement.

Top of page  •  Contact index


Aetna Concierge
Monday through Friday, 7 a.m. to 6 p.m. (Alaska Time)
(855) 784-8646 (toll-free)
Moda Health / Delta Dental of Alaska
Monday through Friday from 6:30 a.m. to 4:30 p.m. (Alaska Time)
(855) 718-1768 (toll-free)
OptumRx information page
24 hours a day, 7 days a week, 365 days a year
(855) 409-6999 (toll-free)
SurgeryPlus information page
Monday through Friday from 4 a.m. to 7 p.m. (Alaska Time)
(855) 715-1680 (toll-free)

Aetna, Moda Health/Delta Dental of Alaska, OptumRx, and SurgeryPlus are the third-party claims administrators for AlaskaCare. They assist the State in managing all aspects of the AlaskaCare Health plan and process all health care claims for the state’s AlaskaCare plan participants.

Top of page  •  Contact index

Report A Death

  • (800) 821-2251 (Toll-Free)
  • (907) 465-4460 (in Juneau)

This page is used to report the death of a member or surviving spouse of the Public Employees’ Retirement System (PERS), Teachers’ Retirement System (TRS), Judicial Retirement System (JRS), or Elected Public Officers’ Retirement System (EPORS), and includes what information to provide when reporting a death and what to expect from the Division.

Top of page  •  Contact index