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doa.drb.benefits@alaska.gov
Jim Puckett
Director and Administrator
Susan Stopher
Editor
The AlaskaCare claims administrator, Wells Fargo Third Party Administrator (TPA), has been purchased by HealthSmart Holdings effective January 1, 2012. HealthSmart is a healthcare solutions company headquartered in Irving, Texas. They have been in the health care business for more than 30 years and manage more than $4.2 billion in claims annually. They will continue the same partnerships with the outstanding companies that make up the AlaskaCare Team to provide service to all AlaskaCare members.
This is a change in ownership only. Rather than being owned by Wells Fargo Insurance Services, part of Wells Fargo & Company, Wells Fargo TPA is now owned by HealthSmart.
The AlaskaCare team that provides customer service and processes claims, including the offices in Charleston, Juneau and Anchorage, will continue to provide the same services with the same phone numbers, addresses and hours. Only the company name will change.
Throughout the next several weeks and months, wherever the Wells Fargo name appears on Web sites, forms, letterhead, etc., it will be replaced by the HealthSmart name.
Nothing! Since this is a change of ownership, the same AlaskaCare team is committed to providing you the same great service experience – the AlaskaCare experience – so there is nothing you need to do.