Making an Appointment with a Counselor


Teleconference appointments

Any member can schedule a teleconference with a counselor using the Online Counselor Scheduler link below, or call (907) 465-4460 in Juneau, or (800) 821-2251.

In-person appointments

In-person appointments can be made to see a counselor in the Juneau or Anchorage offices using the Online Counselor Scheduler links below, or call (907) 465-4460 in Juneau, or (800) 821-2251.

Walk-in appointments – Juneau

Walk-ins hours in Juneau are from 8am-4:30pm only. Walk-ins should be used to submit or pickup forms, review information, or to have general questions answered. If you need a review of your retirement, or have many questions that will take more than ten minutes time it would be more beneficial for you to make an in-person or teleconference appointment by utilizing the Online Counselor Scheduler provided above.

Walk-in appointments - Anchorage

Walk-in hours in Anchorage are from 12-1:30pm only. Walk-ins should be used to submit or pick up forms, or for very quick questions expected to take less than ten minutes time. If you need a review of your retirement, or have many questions that will take more than ten minutes time it would be more beneficial for you to make an in-person or teleconference appointment by utilizing the Online Counselor Scheduler provided above.