Empower Retirement Services

Empower Retirement is the contract record keeper for the Defined Contribution Retirement (DCR) Plan, Supplemental Annuity Plan (SBS-AP), and Deferred Compensation Plan (DCP). Empower Retirement provides the following information services.

Empower Retirement Customer Service – By Telephone or Web

Live Help

Contact a Client Service Representative at KeyTalk® between the hours of 5 a.m. and 5:30 p.m. Alaska Time, Monday through Friday at (800) 232-0859.

Automated Help

KeyTalk is a toll-free, touch-tone telephone service that allows you to access your account seven days a week, 24 hours a day (except between 10 p.m. Saturday and 10 a.m. Sunday, Alaska Time) at (800) 232-0859.

24-hour, 7 days a week KeyTalk® Functions:

  • Current account balance
  • Current interest rates
  • Current unit values or share prices
  • Current account balance by fund
  • Current fund allocation
  • Recent transaction history
  • Change investment fund allocation
  • Transfer among investment funds
  • Rebalance portfolio
  • Change a PIN
  • Order a copy of existing PIN

The above information can also be accessed from the Empower Retirement website.

To utilize KeyTalk, you will need a PIN. If you do not have a PIN, request your PIN.