Great-West Retirement Services
Great-West is the contract record keeper for the Defined Contribution Retirement (DCR) Plan, Supplemental Annuity Plan (SBS-AP), and Deferred Compensation Plan (DCP). Great-West provides the following information services.
Great-West Customer Service – By Telephone or Web
Contact a Client Service Representative at KeyTalk® between the hours of 5 a.m. and 5:30 p.m. Alaska Time, Monday through Friday at (800) 232-0859.
KeyTalk is a toll-free, touch-tone telephone service that allows you to access your account seven days a week, 24 hours a day (except between 10 p.m. Saturday and 10 a.m. Sunday, Alaska Time) at (800) 232-0859.
24-hour, 7 days a week KeyTalk® Functions:
- Current account balance
- Current interest rates
- Current unit values or share prices
- Current account balance by fund
- Current fund allocation
- Recent transaction history
- Change investment fund allocation
- Transfer among investment funds
- Rebalance portfolio
- Change a PIN
- Order a copy of existing PIN
The above information can also be accessed from the Great-West Web site.
To utilize KeyTalk, you will need a PIN. If you do not have a PIN, request your PIN.