State of Alaska
Department of Administration
Division of Retirement and Benefits
Administration >
Division of Retirement and Benefits >
Customer Service Request Status
Customer Service Request Status
The Retirement Customer Service Center is currently working on
- Projections received the week of April 2, 2012.
- Claims received the week of April 2, 2012.
- Other requests received the week of April 9, 2012.
Turnaround time
Standard PERS/TRS Defined Benefit refunds*
- Within two to three weeks of receiving application (if all information on application is accurate with no attachments)
Standard Great-West refunds*
- Within two to three weeks of receiving application (if all information on application is correct)
*Turnaround times are estimates and are only applicable if participant has satisfied the 60-day waiting period. Note: Please confirm your employer has reported your term date.
Updated 4/24/2012
