State of Alaska, Department of Administration, Enterprise Technology Services

Departments >  Administration > ETS > Services > Cisco Telephones > Enrolling Your New Voicemail Account

Telephones  (Cisco VoIP)

Enrolling Your New Voicemail Account:

Step 1 – Press the messages button on your telephone or call the Voicemail direct number for your city.

  • Anchorage 907-865-1999
  • Fairbanks 907-328-6799
  • Juneau 907-523-8799

NOTE: If you do not have a messages button on your phone, but want to set up and access your voicemail from your phone, dial the internal voicemail number for your city and enter the default password of 12345 when prompted.

To reach voicemail if you do not have a messages button:

  • Anchorage 110-2997
  • Fairbanks 120-2997
  • Juneau 110-2997

Step 2 –If you called the voicemail direct number, you will be prompted for your
mailbox number. You will then be prompted for a password. Since this is initial
enrollment, enter the default password of 12345. If you pressed the messages button
on your phone, you will just be prompted for a password. Again, since this is initial
enrollment, enter the default password of 12345.

Unity will walk you through enrollment by explaining each option and then allowing you
to make the changes. Whenever you are asked to record something, please use the
handset to minimize background noise and use the # key to stop the recording.

Step 3 – You will be prompted to record your name. Follow the instructions to record
your first and last name. Remember to use the # key when you are finished recording
your name.

Step 4 – You will be prompted next to record a greeting. This is the message that callers
will hear when they are in your voicemail. Don’t forget to use the # key when you are
finished recording the message.

Step 5 – You will be prompted to enter a password. The password can be the same thing
you are using now or something new. The only requirement is that it should be at least 4
digits in length.

Step 6 – You will be prompted to say yes or no to being listed in the directory. Saying
yes (which is the default) will allow people to find you by name instead of needing to
know your extension number. If you say no, you will not be listed in the voicemail dial
by name directory.

Step 7 –After Unity tells you that enrollment is complete, you may hang up. Please wait
until it tells you that enrollment is complete to make sure it has saved all of your choices.
Otherwise, it may prompt you for enrollment the next time you try to access voicemail.