State of Alaska, Department of Administration, Enterprise Technology Services

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Telephones  (Cisco VoIP )

How to forward your phone to voicemail or to another number

If you wish to forward your phone to voicemail when you are in a meeting or are leaving for the day, you may use the following method:

  1. Press the CFwdALL.
  2. Press the Messages Button.
  3. Look for the arrow icon above your primary number and check the status text near the bottom of the screen to confirm forwarding is active. You may also call the number to insure it forwards to the intended destination.
  4. To cancel call forwarding press CFwdALL.

If you wish to forward your phone to another number:

  1. Press the CFwdALL.
  2. Enter the target number (7 digits for another State number on the core systems or 7 digits local). You do not need to enter 9.   Note: Long Distance may be blocked.
  3. Look for the arrow icon above your primary number and check the status text near the bottom of the screen to confirm forwarding is active.
  4. To cancel call forwarding press CFwdALL.