Telephones (Cisco VoIP)
How To
- How to Forward Your Phone to Voicemail or to Another Number
- How To Use Express Messaging
- How To Transfer a Call to Someone's Voicemail
- Ordering, Pricing and FAQs
Telephone Instructions
- Cisco VoIP Telephone User Quick Reference(.pdf)
- Cisco VoIP Telephone User Full Guide(.pdf)
- Plantronics VoIP Headsets: Printable PDF, or Website
- Call Manager User Options
On-Line Video Training
(Available inside State Network Only)
VoiceMail Instructions
- Enrolling in your new Unity Voicemail Account
- Unity Voicemail User Guide (.pdf)
Note: Not all features may be available or used in your Unity installation, for example: deleted messages cannot be reviewed or retrieved. - Unity Voicemail One Page Instructions (.pdf)
- Unity Voicemail Menu Shortcuts (.pdf)
- Checking Voicemail Without Messaging Key
- Forwarding a Message to Someone Else in Unity Voicemail
- Set Up a Private Distribution List
- How to Change Your Voicemail Zero Out Number
IP Contact Center (IPCC)
- IPCC Historical Reporting Desktop (.pdf)
- Cisco Supervisor Desktop (.pdf)
- IPCC Cisco CRS Historical Reports Instruction
PowerPoint Version (Save to your computer in order to see the notes) or
Text Only Web Version
If you are having a problem or technical issue, please call the State of Alaska Service Center at 1-888-565-8680