Infrastructure Services - Contractual
ETS Infrastructure Services is a highly skilled and certified team of technology professionals poised to deliver enterprise technology services. Our team of professionals is charged with the ongoing technical infrastructure support for the ETS division while reserving capacity to meet the needs of enterprise customers small and large. Expert level network, system, and storage engineers backed by robust processes and standards allow us to quickly and completely deliver on your business needs in a variety of manner.
Operational Forms and Documents
- Flexpod Architectural Overview
- Infrastructure Service Level Agreement
- Data Center & Hosting Services Cost Flow Chart
Our primary services are under 3 categories: Managed Hosting, Un-Managed Hosting, and Engineering & Consulting.
Our Managed Hosting offering allows the customer to focus on the application and service delivery while ETS is responsible for the entire infrastructure from data center up through the operating systems (OS). This includes network, server, storage maintenance, licensing, and support. OS management, support, and security and overall system backup/restore, and disaster recovery. This is provided on our Secure Multi-Tenant State Cloud offering.
In our Un-Managed Hosting offering ETS is responsible for the entire infrastructure from data center up to the hardware that supports the customers system. The customer is responsible for the OS and any hosted applications or services deployed on those systems. In this model ETS support includes network, server, storage maintenance, licensing, and support however does not include OS management, support, and security. The overall system backup/restore, and disaster recovery roles are defined in the detailed SLA with the customer.
Engineering & Consulting:
For details please contact Chris Jones