State of Alaska, Department of Administration, Enterprise Technology Services

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Jim Bates, Director of Enterprise Technology Services

ETS Director, Jim Bates

Jim Bates began work as Director of Enterprise Technology Services effective May 1, 2013. 

Jim is a lifelong Alaskan with both general business and IT experience. His career spans three decades with experience in numerous industries providing materials management, information technology operations and support, division management, strategic planning, tactical deployment, business unit development, service management, projectmanagement, process improvement, and secure system engineering strategies. Jim is a business generalist with a passion for improvement.

Jim has over 20 years of experience in information technology and has worked with all aspects of IT including: IT Service Management, Governance and Control, Systems Analysis and Administration, Enterprise and Service Oriented Architecture, Network Design and Implementation, Desktop Set-up and Support, Programming and Database Administration, Security Design and Administration including Business Continuity and Disaster Recovery Planning and Administration, Training, and hundreds of successful IT Projects.

Jim holds master certificates in Business Analysis, Lean Six Sigma, and Project Management from Villanova University and is currently earning his Master of Science in Technology and Innovation (MSTI) from Aspen University.