State of Alaska, Department of Administration, Enterprise Technology Services

Departments >  Administration >  ETS >  Enterprise Applications >  Messaging > Instant Messaging FAQs

Does ETS offer instant messaging?

ETS offers an Instant Messaging (IM) server at The service authenticates against the enterprise directory and is accessible with an IM client which supports XMPP.

What is XMPP

XMPP is an IETF open standard for real-time communication. It was once known as the jabber protocol. See for more detailed information.

What support does ETS provide for instant messaging?

ETS runs and monitors the server. ETS will answer questions about the service and provide access to configuration notes for IM clients. The users of the service are assumed to be able to configure their own IM client software. Jive does not receive after-hours attention.
Jive intended to facilitate day-to-day communication among state employees and is not intended to support mission-critical or life-and-safety systems.

Who can use the service?

Anyone with an account in the enterprise directory who is inside the State of Alaska WAN or has VPN access may use the service.

How can I create an account?

You do not need to create (or register) an account. Everyone with enterprise directory access already has an account. Simply authenticate to use it.

What clients are supported?

Most clients which support XMPP can be used. Some clients used successfully are:

  • Psi
  • Pandion
  • Miranda
  • Pidgin

See Confluence for more details on these clients. Microsoft's IM client will not work with Jive.

Can I use Microsoft Office Communicator?

This client will not work with Jive. The Microsoft IM client uses SIP/SIMPLE protocol. Microsoft has chosen not to support the XMPP protocol.

How can I communicate with users on AIM or googletalk?

Jive is for use on the State of Alaska WAN. It does not permit connections with other instant messaging systems.

What settings do I use in my client?

All clients will ask for the following information in some form. Exactly how the client asks for it will vary.

Common client settings Possible values
server, domain, or host
port 5222
protocol jabber
require encryption
username, uid, or user Your email username
JID {uid}

Why doesn't voice chat work?

There is no support for voice. Jive provides text-chat services.

Why doesn't video chat work?

There is no support for video. Jive provides text-chat services.