State of Alaska, Department of Administration, Enterprise Technology Services

Departments >  Administration >  ETS >  Mobile Devices

News

  • Existing Apple iPads can be migrated to GCI under new contract
  • State email on devices now require 4 digit PIN
  • Please turn off automatic SMS/MMS downloads on Android Devices
  • GCI Awarded Wireless Device Mandatory State Contract
  • All devices being turned into providers (GCI, AT&T, Verizon) must be factory reset at least once. Please remove “find my phone” or like services from the device. All other SOA devices should be treated like desktops and laptops before being sent to surplus or disposed of.

Wireless, Cellphone, and Mobile Devices

For all Cell Phone and Mobile Device issues contact the 
Service Center 888-565-8680 and select option #2

New Service, Renewal/Upgrade, and Cancelling Service (voice and/or data plan)

Contract Award Document (Why GCI is the Mandatory Wireless Provider and information about the GCI/SOA contract for core service area.)

    How do I get a new phone service?
    • GCI is the manditory wireless provider for core areas, and prefered provider for non-core areas. For data plans and other information click here
    • File waiver for non-GCI devices.
    • Review and sign Department electronic appropriate use and security forms (varies by department).
    • Department approval for mobile electronic device/smartphone (varies by department).
    • Procurement, administrative, or other staff person who usually configures phones/makes purchases files SDM for new phone service.
    • Procurment, administrative, or other staff person makes purchase/updates inventory in IRIS per department policy/procedure.
    • review setup instructions and current security warnings
    How do I Renew/Upgrade a phone service?
    • Identify replacement phone/pad/tablet and vendor
    • GCI is the manditory wireless provider for core areas, and prefered provider for non-core areas. For data plans and other information click here
    • File waiver for non-GCI devices.
    • Department approval for mobile electronic device/smartphone (varies by department).
    • Procurement, administrative, or other staff person who usually configures phones/makes purchases files SDM requesting "update" or "refresh".
    • Procurment, administrative, or other staff person makes purchase/updates inventory in IRIS per department policy/procedure.
    • All devices being turned into providers (GCI, AT&T, Verizon) must be factory reset at least once. Please remove “find my phone” or like services from the device. All other SOA devices should be treated like desktops and laptops before being sent to surplus or disposed of.
    • See below section for surplus/destruction of devices
    How do I cancel services (voice and/or data plan)?
    • Via your procurement process/persons file a cancellation of service SDM referencing the number to be disconnected.
      * You, the procurement staff, or accounting staff, MUST file a SDM to remove the number from tracking systems and to complete the cancellation of the account or you may incure ongoing monthly charges*.
    • Mark number and asset as surplused in SDM and IRIS (if entered into IRIS).
    • See below section for surplus/destruction of devices.
    • All devices being turned into providers (GCI, AT&T, Verizon) must be factory reset at least once. Please remove “find my phone” or like services from the device. All other SOA devices should be treated like desktops and laptops before being sent to surplus or disposed of.

GCI Wireless Welcome Guide

eBill Training Video

Security

    Requirements
    • Turn on 4 digit PIN, at minimum. Some devices' advanced security do not work with 4 digit pin minimum. Facelock is not a valid security option at this time.
    • Turn on encryption if not set by default (usually 4 digit pin triggers encryption).
    • Turn on 2 minute screen lock/screen off if default is not already set.
    • Turn off launch screen apps that bypass pin (all devices).
    • Turn off automatic download of SMS/MMS (Android devices).
    Recommendations
    • Turn on lost/stolen phone services (differs from vender to vendor).
    • Familiarize yourself with how to wipe your phone using Microsoft OWA/webmail.
    • Turn off WIFI password sharing (All devices, particularly windows 10 devices).
    SOA Policy Regarding Mobile Device Security

What do I do if a device is Lost or Stolen?

  • Use vendor provided locate / disable software or website. (http://www.apple.com/icloud/find-my-iphone.html)
  • Call your Local IT Department.  Perform a Wipe Device in OWA>Option>Phone (http://webmail.alaska.gov) if able.
  • Change your Exchange/SOA account password.
  • File an SDM ticket at http://doa.alaska.gov/ets/serviceDesk/
  • Complete the SOA Property Control Form. (http://doa.alaska.gov/dgs/property/manual/02_627.htm)
  • See above sections for instructions how to cancel service (voice/data) via SDM and remove from SDM (and IRIS as needed)

Setup, Troubleshooting, and FAQ

Surplus and/or Destruction

Please treat all devices as if they were a laptop or desktop computers.  If your device doesn’t have a native DOD approved secure wipe function, doing a factory wipe 3 times is adequate.  If not, physical destruction of the device is required.  See Media Disposal Assurance Form. (http://doa.alaska.gov/dgs/property/pdf/Media%20Disposal%20Assurance%20Form.pdf)  SOA, DOA, ETS does have a media destruction devices (crushers) in our datacenters.

  • Per ISP-143 the following mobile devices (but not limited to) should be considered a laptop or desktop computing device and wiped/media destroyed: pads, tablets, cellphones, smartphones, netbooks, other devices with data connectivity and/or storage.
    • If your device doesn't have a native DOD approved secure wipe function, doing a factory wipe 3 times is adequate. If not, physical destruction of the device is required.
    • SOA, DOA, ETS are equipped with media destruction devices (crushers, punchers, wipers, shredders) in our regional datacenters.
    • See Media Disposal Assurance Form.
  • Before destroying or surplusing a device, please see above instructions how to cancel data and/or voice plan attached to device and remove it from tracking/billing systems.

Waiver Form and Alternate Providers Outside Core Service Area

SOA Allowance for Employee-Owned Electronic Communication Device Program (Stipend) and Discounts