The State of Alaska now receives its dial-up services from GCI as a part of the Telecommunications Core Services Agreement.
For information about dial-up services, please contact the GCI State of Alaska Service Center:
Dial up State network remote access and Internet service will be provided by connection to GCI's local access numbers and will be billed to departments at a flat rate of $17.00 per month.
Dial up Internet access service, without any state network access, is also available for organizations which require that option at $17 per month. This service is often used for contractors or other partners. If third party billing is required, please provide all necessary billing information.
Toll-free dialing access is available and will incur additional charges at a per minute rate of $0.10 (dialing from the lower 49 states) or $0.14 (dialing from Alaska). Billing for 800 services will be calculated monthly for each account and invoiced on the corresponding agency's GCI bill.
*per minute rate applies - see plans & charges
GCI has established a process with the State of Alaska for providing RAS (Remote Access Service) dial up accounts.
All dial up users must work with their department's authorized Electronic Service Order (ESO) contact to complete an ESO form and remote access user agreement to request dial up service with GCI. Both the ESO and the agreement must be faxed to the Service Center at (866) 561-1855 or emailed to SOAServiceCenter@gci.com.
After receiving the forms, the Service Desk will contact you within 24 hours to set up your dial up account and password and assist you with any computer configuration issues.
GCI provides dial up setup configuration assistance on their web site, which is available at the following location: http://support.gci.net/kb/kb93
In addition you may always call the Service Center at (888) 565-8680.
The Service Center is available to assist all agencies with connectivity problems. (888) 565-8680
GCI has provided an 800 dial up number for state employees who are not located in areas with local service or are traveling on business. Please note that additional per minute charges will apply when 800 dial up services are utilized.
While GCI has provided an 800 dial up number for state employees who are not located in areas with local service, GCI may have broadband service via cable modem or wireless access point available in your area. Please contact the Service Center for more information.
To access the State of Alaska network on your desktop:
To create a dial up connection on your desktop:
To create the dial up connection on your desktop: