To report a problem or request services provided by ETS, call our single point of contact number 1-888-565-8680. You will hear a recording of the current known telecommunications related service interruptions and the list of options to connect to the appropriate service.
You can also report a problem or request a change electronically by using the Unicenter Service Desk (USD).
You may self subscribe to the ETS service interuption list to be notified of scheduled or unscheduled events.
Statewide call 1-888-565-8680 (Toll Free)
- Press Option#1 Escalations or Mission Critical Situations
- Press Option#2 All telecommunications; problems, questions, new orders, changes or deletions to your existing account,
- Press Option#3 Billing inquiries
- Press Option#4 Mainframe Password Changes or
Non-telephony Services - Press Option#5 Cell Phone assistance
- Press Option#6 Satellite Phones
For Options 1,2,3,5,6 Email address: SOAServiceCenter@alaska.gov
Fax 866-561-1855
For Option 4 Email address: soa.help.center@alaska.gov
In Anchorage Fax 269-5017
In Fairbanks Fax 451-5122
In Juneau Fax 465-2161
Department of Administration Desktop Support (DOA-IT)
- If you are a Department of Administration employee, please report a problem or request services electronically by using the Unicenter Service Desk (USD). Please contact the DOA_IT team if you require immediate technical assistance.
- ACS Cell Phones
1-866-550-4999 or by Email wrls.bus.sales@acsalaska.com - ATT Mobile Devices
Ryan Murphy at ryan.murphy.2@att.com Phone 907-209-2887 or
Nicole Spadaro at ns907u@att.com Phone 907-264-7373
ATT Billing Inquiries
Phoebe Ann Maurer at pm6899@att.com Phone 907-264-7208