State of Alaska, Department of Administration, Enterprise Technology Services
Departments > Administration >  ETS >  Get Help

Get Help

To report a problem or request services provided by ETS, call our single point of contact number 1-888-565-8680. You will hear a recording of the current known telecommunications related service interruptions and the list of options to connect to the appropriate service.

You can also report a problem or request a change electronically by using the Unicenter Service Desk (USD).

USD User Instructions 

USD Announcements are available for recent service interruptions.

You may self subscribe to the ETS service interruption list to be notified of scheduled or unscheduled events.

Confluence Notification calendar is available for a history of service Interruptions and other system changes. Login using your AD user name and password.

 

Statewide call 1-888-565-8680 (Toll Free)

  • Press Option#1 Escalations or Mission Critical Situations
  • Press Option#2 All telecommunications; problems, questions, new orders, changes or deletions to your existing account,
  • Press Option#3 Billing inquiries
  • Press Option#4 Mainframe Password Changes or Non-telephony Services
  • Press Option#5 Cell Phone assistance
  • Press Option#6 Satellite Phones

For Options 1,2,3,5,6 Email address: SOAServiceCenter@alaska.gov
Fax 866-561-1855

For Option 4 Email address: soa.help.center@alaska.gov 
In Anchorage Fax 269-5017
In Fairbanks Fax 451-5122
In Juneau Fax 465-2161

DOA-IT

Department of Administration Desktop Support (DOA-IT)
- If you are a Department of Administration employee, please report a problem or request services electronically by using the Unicenter Service Desk (USD). Please contact the DOA_IT team if you require immediate technical assistance.

Statewide Contacts

Other Support Contacts