State of Alaska, Department of Administration, Enterprise Technology Services

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Get Help

To report a problem or request services provided by ETS, call our single point of contact number 1-888-565-8680. You will hear a recording of the current known telecommunications related service interruptions and the list of options to connect to the appropriate service.

You can also report a problem or request a change electronically by using the Service Desk Manager (SDM).

You may self subscribe to the ETS service interruption list to be notified of scheduled or unscheduled events.

 

Statewide call 1-888-565-8680 (Toll Free)

  • Press Option#1 Escalations or Mission Critical Situations
  • Press Option#2 All telecommunications; problems, questions, new orders, changes or deletions to your existing account,
  • Press Option#3 Billing inquiries
  • Press Option#4 Mainframe Password Changes or Non-telephony Services
  • Press Option#5 Cell Phone assistance
  • Press Option#6 Satellite Phones

For Options 1,2,3,5,6 Email address: SOAServiceCenter@alaska.gov
Fax 866-561-1855

For Option 4 Email address: soa.help.center@alaska.gov
In Anchorage Fax 269-5017
In Fairbanks Fax 451-5122
In Juneau Fax 465-2161

Statewide Contacts

Other Support Contacts