Claims may be administratively closed before ever being adjudicated by the Board, primarily because the claimant does not respond to requests for information, or because contact is lost with a claimant - i.e. they move without providing a forwarding address or contact details. A claim that has been administratively closed can be re-opened at the claimant's request. The Board wants to limit the window within which a claim can be re-opened.
Claims that have been administratively closed for failure to provide information or due to loss of contact with the claimant may be re-opened at the claimant's request at any time up to 2 years after the date of closure. Older claims may only be re-opened in exceptional circumstances.