Surgery Plus &
Hinge Health

Surgery Plus Supplemental Non-Emergent Surgery Coverage

AlaskaCare has partnered with SurgeryPlus to offer employees covered by the AlaskaCare Employee Health Plan and their eligible dependents convenient travel benefits for non-emergent surgeries. You get access to a network of top quality medical providers with proven experience in more than 350 procedures types across 40 states.

What’s included with this new benefit?

Surgeons of Excellence

Each board-certified provider has undergone rigorous screening, including specialized training and fellowships, reducing your risk of complications and preventable costs.

Full-Concierge Service

Your dedicated Care Advocate will locate the best-fitting provider, schedule all appointments, coordinate medical record transfers, and follow up with you post-procedure to ensure top satisfaction with your procedure experience.

Low Cost

Each procedure is covered under a bundled rate, and the only cost to you is the remaining balance on your deductible, if applicable. 100% of the coinsurance is waived.

Covered Expenses include:

  • Episode of Care received through SurgeryPlus benefits
  • Airfare for the eligible patient and a companion
  • Hotel or other approved accommodations
  • Transportation to/from airports
  • Pre-loaded debit card with $25 per diem per patient per day (or $50 per patient and companion per day)

For the full list of what is covered under this benefit, please refer to the AlaskaCare Employee Plan Amendment.

How to use SurgeryPlus

If you or an eligible dependent needs surgery, start by contacting SurgeryPlus:

You will be assigned a dedicated Care Advocate who will assist you with:

  • Selecting a surgeon
  • Scheduling appointments
  • Coordinating and booking travel and accommodations
  • Providing a pre-loaded debit card with per diem for expenses
  • Transferring medical records
  • Reviewing benefits

SurgeryPlus FAQ

SurgeryPlus is a new benefit available for you and your covered family members on the Employee Health Plan. You may have questions about the new benefit, and answers to commonly asked questions are below. If you have a different question, contact SurgeryPlus directly at (855) 715-1680.

  • What is SurgeryPlus?
    SurgeryPlus is a supplement to your employer’s medical plan that you’re already enrolled in, and is part of your benefits package. It helps you and your covered family members plan and pay for non-emergency surgeries. SurgeryPlus offers access to a top-tier network of specialized surgeons, while providing you with your very own personal assistant to handle the logistics of planning for surgery.
  • How do I use SurgeryPlus?
    To get started, call SurgeryPlus directly at (855) 715-1680. You will be in contact with a SurgeryPlus Care Advocate who will walk you through the steps to receive the surgery you need. SurgeryPlus will verify if you need any pre-authorizations or precertifications, schedule consultations with you and a Surgeon of Excellence, verify and collect any needed deductible amount, coordinate all the travel logistics, and provide post-surgery follow-up.
  • How much does SurgeryPlus cost?
    Just by being a member of your health plan, you already have access to these services. There is no additional cost to you to participate. You only need to meet your deductible, just like you would with any surgery, and SurgeryPlus takes care of the rest.
  • What expenses are covered if I choose SurgeryPlus for my surgical care?
    In addition to covering the cost of travel, there is no additional charge for the concierge service or coordination of care. Within the episode of care, covered expenses include, but are not limited, to the professional fees (surgeon, assistant surgeon, hospitalist, nursing staff, etc.), inpatient pharmacy, anesthesia, facility fees, some diagnostic testing, pre-op consultation and appointment, and post-operative follow-up appointment when appropriate.
    Portions of the episode of care that are not covered include, but are not limited, to durable medical equipment (braces, crutches, walkers, etc.), some diagnostic testing, physical therapy, and in-home nursing care. These services vary based on the procedure type and can be covered by your traditional medical insurance, and are subject to standard costs for utilizing your traditional medical insurance.
  • Do I have to use SurgeryPlus?
    No, SurgeryPlus is a supplemental benefit, and participation isn’t mandatory. You can expect access to world-class surgeons that have been rigorously screened, not only for their education and training, but also for their volume and complication rates. You may also expect financial savings by using SurgeryPlus.
  • What surgeries are covered?
    SurgeryPlus covers hundreds of non-emergent surgery types within most of the surgical specialties including, but not limited to, the following:
    • Knee
      • Knee Replacement
      • Knee Replacement Revision
      • Knee Arthroscopy
      • ACL/MCL/PCL Repair
    • Hip
      • Hip Replacement
      • Hip Replacement Revision
      • Hip Arthroscopy
    • Shoulder
      • Shoulder Replacement
      • Shoulder Arthroscopy
      • Rotator Cuff Repair
      • Bicep Tendon Repair
    • Foot and Ankle
      • Ankle Replacement
      • Bunionectomy
      • Hammer Toe Repair
      • Ankle Fusion
      • Ankle Arthroscopy
    • Spine
      • Laminectomy/Laminotomy
      • Anterior Lumbar Interbody Fusion
      • Posterior Lumbar Interbody Fusion
      • Anterior Cervical Disk Fusion
      • 360 Spinal Fusion
      • Artificial Disk
    • Wrist and Elbow
      • Elbow Replacement
      • Elbow Fusion
      • Wrist Fusion
      • Wrist Replacement
      • Carpal Tunnel Release
    • General Surgery
      • Gallbladder Removal
      • Hernia Repair
      • Thyroidectomy
    • GI
      • Colonoscopy
      • Endoscopy
    • GYN
      • Hysterectomy
      • Bladder Repair
      • Hysteroscopy
    • Bariatric
      • Gastric Bypass
      • Laparoscopic Gastric Bypass
      • Laparoscopic Sleeve Gastrectomy
    • ENT
      • Ear Tube Insertion (Ear Infection)
      • Septoplasty
      • Thyroidectomy
      • Sinuplasty
    This is not an exhaustive list. Contact a Care Advocate today at (855) 715-1680 if you would like more information about a specific procedure type.
  • What is a Care Advocate?
    When you call SurgeryPlus, a Care Advocate is assigned to your case. Your Care Advocate is your dedicated, personal assistant throughout the process, walking you through education about SurgeryPlus and the surgeons nearest you, medical records transfer, scheduling appointments, coordinating travel, and ensuring your satisfaction throughout the entire process.
  • Can I still use SurgeryPlus if I already have a surgery planned?
    Yes! Call and speak to a Care Advocate and find out if your surgeon is in our network. Should your surgeon not be a SurgeryPlus surgeon, a Care Advocate can offer you a selection of SurgeryPlus surgeons for you to see for consultation, and can help ensure your records and any workup are referred over so you to be scheduled and proceed through SurgeryPlus, as quickly as possible to accommodate your schedule.
  • Do I need to obtain pre-authorization or pre-certification from my referring physician before I contact SurgeryPlus?
    SurgeryPlus does not require pre-authorization for procedures beyond surgical clearance for bariatric procedures. Utilizing top surgeons ensures we have an expert review of your surgical case, so additional pre-authorization from a third-party source is not required.
  • What can I do if a procedure is not pre-authorized or pre-certified? Can I still use SurgeryPlus?
    Your Care Advocate can assist you with any authorization needs; however, it’s not required through the SurgeryPlus program.
  • Do I have to use the SurgeryPlus surgeon?
    Only participating in-network SurgeryPlus providers can be used with the SurgeryPlus benefit. SurgeryPlus surgeons are rigorously screened, and only a select few are able to pass requirements and are invited to participate, so this helps ensure you are in the "best hands"'.
  • Do I have to travel to use SurgeryPlus?
    Depending on the type of surgery you need and where you live, you may have to travel to use SurgeryPlus to access our surgeons, but the benefit covers the cost of travel and lodging for major procedures. Your Care Advocate will make all travel and payment arrangements for you if travel is needed, so that you can focus on your health and recovery.
  • If my child needs surgery, does the benefit include coverage of travel costs for both parents/guardians to accompany the child?
    No. The benefit will cover the eligible member receiving surgery and one companion only. If additional companions wish to accompany the member, you may coordinate with the SurgeryPlus Care Advocate, but the additional costs (airfare, hotel, etc.) must be paid by the additional companion(s).

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Hinge Health Conquer Back and Joint Pain with Hinge Health!

Whether you have chronic or sudden joint pain, are recovering from an injury, or just want more strength and flexibility—Hinge Health can help. Hinge Health offers innovative digital care programs that connect you with a physical therapist or personalized health coach to help you manage musculoskeletal conditions such as back, knee, hip, neck and shoulder pain. The exercise therapy programs are designed to help you get back to the activities you love.

Hinge Health’s programs are available at no cost to you and your family members age 18+ who are covered by the AlaskaCare Employee Health Plan starting July 15, 2021!

Hinge Health has tailored programs to help you with:

  • Conquering musculoskeletal pain or limited movement—Whether you have an occasional dull ache or frequent sharp pain, Hinge Health can help you move freely again.
  • Recovering from an injury—Whether you were injured yesterday or years ago, get expert help and recover better than ever.
  • Keeping your joints healthy and pain free—Get expert support tailored to your specific needs.

Hinge Health provides the tools you need to get moving again from the comfort of your home. When you enroll, you will receive the Hinge Health welcome kit which, based on your care program, may include:

  • A tablet computer
  • Wearable sensors that give live feedback in the Hinge Health app
  • Access to personalized exercises

You will also be connected with a personal care team including a physical therapist or health coach who will tailor your program to your needs and work with you along the way.

How to use Hinge Health

If you or an eligible dependent would like to enroll, start by contacting Hinge Health:

Frequently Asked Questions

Who exactly is Hinge Health?
Hinge Health is an AlaskaCare Employee health plan benefit that delivers everything you need to conquer pain and recover from injuries. Hinge Health tailors treatment plans to each individual, so you can get the expert help you need from the comfort of your own home.

How do I apply?
Enroll Now! You will be asked about any pain or injuries to help recommend a program for you. Next, you’ll answer a few more questions specific to the program selected for you to ensure a good fit. This entire process only takes about 15 minutes.

Who is eligible?
Hinge Health’s programs are available to you and your family members age 18+ who are covered by the AlaskaCare Employee Health Plan starting July 1, 2021! If you need help with pain or an injury, then you will go through a clinical questionnaire to make sure our program is the right fit.

Who is my care team?
You will be matched with your care team based on your needs. Your care team will include a personal physical therapist who will help with your care plan and conduct virtual physical therapy sessions if needed. Care teams for treatments that are longer-term also include a health coach, who will help you stick with the program and make beneficial changes in your daily life. Your coach will be available via email, text, or over the phone to answer your questions and act as an unlimited resource!

How do I complete remote exercise therapy?
The Hinge Health app will guide you in short exercise therapy sessions. Follow along on screen to see how to do the exercises and stretches. Some treatment plans include a tablet and wearable sensors that give live feedback on your position so that you can adjust your body in real-time. The programs are made up of 15-minute sessions that you work through 3 times per week, are tailored to your abilities, pain, or injury, and adapt as you continue to improve.

What kind of results can I expect?
On average, participants reduce their pain by over 60%, and they are less interested in surgery as a treatment option.

What is the science behind the program?
Virtually all major medical bodies, including the CDC and American Orthopedic Association, recommend exhausting non-surgical treatments for chronic pain before considering surgery, as many studies have shown that these can dramatically reduce pain. Hinge Health’s program packages these treatments together, and the results often surpass previous studies.

Hinge Health's 3-year study included over 10,000 participants. The study is published in JMIR. The study demonstrates that each Hinge Health remote exercise therapy and coaching session has a direct correlation to pain reduction. Each participant had an average pain reduction of 69%, reduced depression and anxiety 58%, increased productivity 61% and decreased surgery likelihood 67%.

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