Retiree Plan Dependent Eligibility Verification Program

HMS Retiree Dependent Eligibility Audit Closed January 22, 2018


If you did not complete the verification process for your dependents and their AlaskaCare Health coverage was terminated, you will need to contact the Member Service Contact Center to submit the documents required to complete the verification process before coverage can be reinstated.

Member Services Contact Center
Email the Contact Center
Fax the Contact Center at (907) 465-3086
Phone Hours of Operation:
Monday through Thursday, 8:30 a.m. to 4 p.m. (Alaska Time)
Friday, 8:30 a.m. to 3 p.m. (Alaska Time)
(907) 465-4460 (Juneau)
(800) 821-2251 (outside Juneau)

The Division of Retirement and Benefits works hard to preserve the benefits offered to you and your dependents under AlaskaCare health plans. In order to continue to do this, we are conducting a Dependent Eligibility Verification Program through HMS Employer Solutions, an independent cost containment firm.

Documentation may include a marriage certificate or birth certificate. If you do not have these documents available you may contact the appropriate State's Vital Records to request copies. Additional information on where to request Vital Records can be found at

Thank you for cooperating in this important program, which will benefit all of us.

Frequently Asked Questions

Why is the AlaskaCare Retiree Health Plan conducting a Dependent Eligibility Verification?

Dependent eligibility audits are performed periodically, typically every 10 years, and are intended to protect the health trust by ensuring only eligible dependents are receiving benefits. This verification program is necessary to ensure the AlaskaCare retiree health benefit plans are compliant with state law. It also benefits all retirees by ensuring the trust doesn’t pay benefits for ineligible dependents, while safeguarding the federal tax qualification of the plan.

What happens if I do not submit all required documents by the verification deadline?

HMS will send an additional reminder letter to retirees who have not responded, or have not provided complete information. If you are unable to respond by October 23rd to this final notice, coverage for unverified dependents will be terminated. If you feel that your non-verified dependent(s) should not have been removed from coverage, you have the right to file a request for reinstatement. You must contact HMS within 90 calendar days of the final October 23, 2017, deadline for request for reinstatement information.

If you do not submit complete documentation for your dependents by the deadline, or if you knowingly submit false information for enrolled dependents, one or all of the following actions may occur:

  • The affected dependent(s) for whom complete documentation has not been submitted will be removed from coverage.
  • AlaskaCare may seek to recover claims paid during the period that the ineligible dependent was covered.

AlaskaCare is ultimately responsible for determining how best to handle each individual case.

How did the Division provide notice of this audit?

The Division of Retirement and Benefits sent notice in the form of a postcard to all retirees in July 2016. A second postcard was sent at the end of September 2016. A news article was included in the May 2017 edition of the HealthMatters newsletter. In addition, information was shared through Division’s Facebook page and Twitter feeds.

What happens if I am away from home and cannot meet the September deadline?

Although we cannot extend the deadline, please let HMS know if you are away from home and do not have anyone to obtain the required certificates from your home. An HMS representative can guide you to the RESOURCES tab of web page for links to help you order a new copy of a marriage or birth certificate, either from the national service ( or directly from the state in which the event took place.

Can I call or send documents to the Division to verify my dependents?

The division cannot assist in the document verification. The only way to ensure that all documents are logged appropriately and eligibility of your dependents is verified is to submit your supporting documentation to HMS.

How will I know if my information has been accepted and my dependents are verified?

Once the audit begins you may check the status of each of your dependents with HMS by logging on to or by calling 1-877-606-0506 Monday – Friday, 7am to 7pm AKST. In addition, you will receive a written communication indicating that you have completed the dependent verification process or if additional information is needed. Ultimately, it is your responsibility to ensure that your documents were successfully received.

How will I be notified if my dependent is dropped?

If you have notified HMS that your dependent should be terminated, a confirmation letter will be issued to you. If your dependent is terminated from coverage due to a failure to respond to the audit, a notice of rights for continuation of coverage under COBRA will be issued to the address of record.

If my dependent is deleted in error, what can I do?

HMS representatives will be available to review the information submitted until December 22, 2017. After that date, you may contact the Division of Retirement and Benefits so that your specific situation may be reviewed.

Who is HMS Employer Solutions (HMS)?

HMS Employer Solutions is an independent third-party cost containment company. AlaskaCare has contracted with HMS to verify the eligibility of dependents covered under its health benefit plans. HMS specializes in verifying health plan eligibility and has reviewed verification documentation for millions of dependents for some of the largest employers in the United States. Experience and expertise are necessary to complete this program accurately and successfully, and to limit inconvenience to participants.

The documentation required contains sensitive information. Is this process secure?

Protecting personal information is a priority to AlaskaCare and HMS. In compliance with applicable federal and state regulations, information and documentation submitted to HMS for the Dependent Eligibility Verification program is stored, processed, and protected by physical, electronic, and procedural safeguards. When submitting your tax documentation, only the top portion which includes the names of the employee, spouse, and any dependent child(ren) is required. Please mark out Social Security Numbers, as well as any financial information.

All documents are securely stored for six months following completion of the verification program. Upon expiration of the retention period, all documents and electronic files will be securely destroyed by HMS and a Certificate of Destruction will be supplied to AlaskaCare. Please note that documents provided will NOT be returned. HMS meets all of the professional and legal standards associated with providing service to employers, including the Health Insurance Portability and Accountability Act (HIPAA), Employee Retirement Income Security Act (ERISA), and disposal rules as enforced by the Federal Trade Commission. In addition, every employee of HMS submits to a thorough and multi-tiered background check. Only HMS employees directly involved in the AlaskaCare dependent verification program will have access to these documents.

Do I need to send original documents?

Please do not send your original documents; a copy is sufficient. If the document is two-sided or has multiple pages, ensure you copy all pages and both sides of the paper.

Where do I go for more information regarding the Dependent Eligibility Verification program or to find out where I can obtain copies of the documents I need?

Visit us online at for details regarding the program, tools to assist you in locating and submitting your documentation, and more. This secure site is compatible with your mobile device.

Can an exception be granted to allow my ineligible dependent to stay covered?

No. Only dependents that currently satisfy the plan’s eligibility definition can remain covered.

If the dependent is no longer eligible because of a “qualifying event,” (e.g., divorce, child reaches age limit), please contact a Division of Retirement and Benefits representative for COBRA details. COBRA, or the Consolidated Omnibus Budget Reconciliation Act, gives retirees and their families who lose their health benefits the right to choose to continue group health benefits provided by their group health plan for limited periods of time under certain circumstances.

I prefer email communications rather than mailed letters. Can I elect to receive follow up communications about the verification process through email instead?

Yes. To receive all future communications electronically, please go to the “My Account” tab at and enter your email address in the “My Information” section. Once you validate your email address as correct, you will be prompted to log back into the site where you may then click on the “Enable Paperless” button to activate electronic communications.