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Customer Service Request Status

The Retirement Customer Service Center is currently working on

  • Projections received the week of February 10, 2017.
  • Claims received the week of February 10, 2017.
  • Other requests received the week of February 10, 2017.

Turnaround time

Standard PERS/TRS Defined Benefit refunds*

  • Within two to three weeks of receiving application (if all information on application is accurate with no attachments)

Standard Empower Retirement refunds*

  • Within two to three weeks of receiving application (if all information on application is correct)

*Turnaround times are estimates and are only applicable if participant has satisfied the 60-day waiting period. Note: Please confirm your employer has reported your term date.

Updated Nov 23, 2015