Customer Service Request Status
The Retirement Customer Service Center is currently working on
- Projections received the week of February 10, 2017.
- Claims received the week of February 10, 2017.
- Other requests received the week of February 10, 2017.
Turnaround time
Standard PERS/TRS Defined Benefit refunds*
- Within two to three weeks of receiving application (if all information on application is accurate with no attachments)
Standard Empower Retirement refunds*
- Within two to three weeks of receiving application (if all information on application is correct)
*Turnaround times are estimates and are only applicable if participant has satisfied the 60-day waiting period. Note: Please confirm your employer has reported your term date.
Updated Nov 23, 2015