A: Centralized services, cost savings, and customer satisfaction
Q: Who is the AAPEX Team?
A: Alvarez & Marsal Public Sector Services (A&M) has been contracted by the State of Alaska for the AAPEX project. A&M is partnering closely with IT and Back-Office Shared Services teams to develop and execute a sound and thorough plan that paves the way forward.
Q: When will AAPEX be implemented?
A: Plans created in Phase 2 will be implemented starting in March.
Q: Why is AAPEX happening now?
A: DOA has been in the process of consolidating IT and Back-Office Shared Services for several years. DOA staff are focused on day to day operations and are challenged to expediently address consolidation efforts. After reviewing the current status and options, the State decided to hire a full-service firm with extensive experience to ensure AAPEX is completed effectively and efficiently.
Q: How will the Department of Administration minimize the impacts of this change?
A: Any type of change needs to be systematically managed in order to minimize productivity loss while the organization moves from the current state to the desired future state. The AAPEX Team will collaborate with DOA leadership to identify and address issues, create a change management effort, and actively move the state through the change process. The AAPEX Team is engaging with department leaders to develop plan that will be successfully implemented to move the state forward.
Q: Are state employees participating in the planning process?
A: Phase 2 requires collaboration between the departments, IT, Back-Office Shared Services, and A&M as we jointly design and plan the execution strategy. The APPEX Team will hold briefings with key stakeholder groups to gather feedback on the recommended plan. If you would to participate or be involved, talk to your manager.
Q: What constitutes “Back-Office Shared Services”?
A: Back-Office Shared Services includes accounts payable, travel and employee reimbursement, debt recovery collections, print services, lease management, and procurement.
Q: What happens next?
A: The APPEX Team is currently in Phase 2 of the AAPEX project, which will be complete in early March. Phase 2 includes defining, designing, and planning the remaining IT and Back-Office Shared Service improvements.