Alaska Department of Administration, Divison of Motor Vehicles
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Email Assistance

We will answer your emails Monday through Friday from 7:30 a.m. to 4:30 p.m., excluding State Holidays.

General Guidelines

For best results from us please follow these guidelines.

  • Please limit formatting (colors, animation, backgrounds)
  • If you want the reply to an email address other than the one you are sending the message from, please provide the email address at the beginning of your message
  • Please include all previous messages with your reply
  • Please do not send attachments, we do not open attachments for security reasons
  • Please do not include the following information in your message:
    • Social Security Number
    • Driver License number
    • Credit Card number

For general questions, please send us a message

For questions regarding Driver's Licensing or Vehicles, please read the sections below.

Vehicle Questions

Please allow one to two business days for a reply to a motor vehicle question. However, personalized plates take approximately 12 weeks.

When sending your message, please enter your last name and license plate number as the subject. For example: Johnson / ABC123

To Report You've Sold your Vehicle

Please try to report an On-Line Sale Pending

If that process is not working, please feel free and email us by including:

  • License plate number, serial number (VIN) or registration renewal number (RRN)
    Please do not use any spaces in the number. Example: Enter ABC 123 as ABC123
  • Name of vehicle owner
  • Name of buyer or buyers (individual, business or dealership) that the vehicle was sold, traded or given to.
  • Mailing address of the buyer.
  • Date of sale
  • Send a message
    Please do not send any attachments, we do not open them for security reasons.

Other Vehicle Questions

Please include:

  • License plate number, serial number (VIN) or registration renewal number (RRN)
    Please do not use any spaces in the number. Example: Enter ABC 123 as ABC123
  • Name of vehicle owner
  • Current mailing and residence address
  • Brief description of what is needed
  • Send a message
    Please do not send any attachments, we do not open them for security reasons.

Driver's License Questions

For Driver License questions, please allow one week for a reply.

Please include:

Please do not send any attachments, we do not open them for security reasons.