Services & Contacts
Revised 06/28/2024
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| SERVICE | SECTION | CONTACT | PHONE | ALTERNATE |
|---|---|---|---|---|
| 1099-MISC | Vendor & Payment Support | 1099 Contacts | (907) 465-2462 | |
| AAM Updates | DirOffc | Mallorie Fagerstrom | (907) 465-5595 | DOF Webmaster |
| Add Vendors | Vendor & Payment Support | Vendor Help Desk | (907) 465-5555 | |
| AKINQ Security | Systems Security | System Security | (907) 465-1165 | |
| ALDER Report Problems / Questions | AcctSvcs | Agency Accountant | ||
| ALDER Security | Systems Security | System Security | (907) 465-1165 | |
| ALDER System Problems / Questions | IT Support | ALDER Programmers | ||
| ALDER Training Inquiries | DirOffc | DOA DOF Training Team | (907) 465-2240 | |
| ALDER User Affidavits | Systems Security | System Security | (907) 465-1165 | |
| Annual Financial Report | AcctSvcs | Mallorie Fagerstrom | (907) 465-5595 | |
| Appointing Authority Maintenance | Systems Security | System Security | (907) 465-1165 | |
| Appropriation Accounting Inquiries | AcctSvcs | Agency Accountant | ||
| Auto AB Assistance | AcctSvcs | (907) 465-5591 | Lori Wright-Seymour | |
| Bond Committee Debt Service Payments and Accounting | AcctSvcs | Kelli Garcia | (907) 465-5591 | |
| Business Bank Contributions | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| Change Vendors | Vendor & Payment Support | Vendor Help Desk | (907) 465-5555 | |
| Child Support on Employees | Payroll Production | Mindy Jones | (907) 465-3202 | John Foster |
| Child Support on Vendors | Vendor & Payment Support | Vendor Help Desk | (907) 465-5555 | |
| Compensation & Travel Report of Executive Positions | AcctSvcs | Kelli Garcia | (907) 465-5591 | |
| Deceased Employees-Beneficiary Payments | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| Department Contact Information (Work Location Updates) | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| Direct Deposit Setup - Payroll | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| Direct Deposit Setup - Vendors | Vendor & Payment Support | Vendor Help Desk | (907) 465-5555 | |
| Disbursement of Miscellaneous Deductions | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| E-Travel Management | E-Travel | E-Travel Management Team | ||
| Electronic Payments (EFT) | Vendor & Payment Support | Vendor Help Desk | (907) 465-5555 | |
| EFT Returns / Reversals | Vendor & Payment Support | Vendor Help Desk | (907) 465-5555 | |
| Emergency Warrants (Handwrites) | AcctSvcs | Whitney Reeves | (907) 465-5611 | |
| Employee File Retrieval | Payroll Production | Kelli Manchester | (907) 465-5598 | |
| Employee Payroll Questions | Payroll Services | Payroll Services | ||
| Employer Charges | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| Exempt Class Codes | Payroll Production | Mindy Jones | (907) 465-3202 | |
| Federal Bureau of Census Survey | AcctSvcs | Whitney Reeves | (907) 465-5611 | Mindy Jones |
| Federal Withholding and Medicare Tax Disbursements and Reporting to the Federal Government | AcctSvcs | Whitney Reeves | (907) 465-5611 | |
| Federal Withholding Setup | Payroll Production | DOA DOF Payroll Support | ||
| Field Warrant Accountability Reports | AcctSvcs | Jesse Cox | (907) 465-5612 | Whitney Reeves |
| Field Warrant Stock | AcctSvcs | DOA DOF AcctSvcs EDI-Warrant Team | (907) 465-2240 | |
| Forgery | Vendor & Payment Support | Warrant Reconciliation Contacts | (907) 465-5631 | (907) 465-5605 |
| Fund Accounting Inquiries | AcctSvcs | Kelli Garcia | (907) 465-5591 | |
| Garnishment Disbursement to Enforcement Agencies | Payroll Production | Mindy Jones | (907) 465-3202 | |
| Garnishments on Employees | Payroll Production | Mindy Jones | (907) 465-3202 | |
| Garnishments on Vendors | Vendor & Payment Support | Vendor Help Desk | (907) 465-5555 | |
| General Accounting Inquiries | AcctSvcs | Agency Accountant | ||
| Health Insurance Adjustments | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| Health Insurance Disbursement to Trusts | Payroll Production | Kelli Manchester | (907) 465-5598 | |
| Holder in Due Course | Vendor & Payment Support | Warrant Reconciliation Contacts | (907) 465-5631 | (907) 465-5605 |
| IRIS Automation Processing | RPA Support | RPA Support | ||
| IRIS Automation Security | Systems Security | System Security | (907) 465-1165 | |
| IRIS HRM Questions / Processing Errors | Payroll Production | John Foster | (907) 465-5616 | |
| IRIS PCard Help Desk | PCard Administration | PCard Support | (907) 465-5593 | |
| IRIS Prehire Automation / Questions | RPA Support | RPA Support | ||
| IRIS Security Help Desk | Systems Security | System Security | (907) 465-1165 | |
| IRIS Travel Help Desk | E-Travel | E-Travel Management Team | ||
| IRIS Vendor Help Desk | Vendor & Payment Support | Vendor Help Desk | (907) 465-5555 | |
| IRIS Workflow Help Desk | Systems Security | System Security | (907) 465-1165 | |
| IRS B Notice | Vendor & Payment Support | 1099 Contacts | (907) 465-2462 | |
| IRS Tax Reporting | Vendor & Payment Support | 1099 Contacts | (907) 465-2462 | |
| Judges, Justice & Magistrates Affidavits | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| Labor Distribution for Reversed Warrants | Payroll Production | Kelli Manchester | (907) 465-5598 | |
| Leave Donations | Payroll Production | Agency Assigned HR Tech | Mindy Jones | |
| Leave Reports & Adjustments | Payroll Production | Mindy Jones | (907) 465-3202 | |
| Legal Trust Disbursements to APEA/ASEA | Payroll Production | Amra Kamolz | (907) 465-5599 | Mindy Jones |
| Medicare Adjustments | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| Microfilming and Report Retention | Payroll Production | John Foster | (907) 465-5616 | |
| Miscellaneous Deductions Setup | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| Online Warrants (Supplementals) | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| Other Payroll Production Inquiries | Payroll Production | John Foster | (907) 465-5616 | |
| Payroll Services (Employee Payroll Questions) | Payroll Services | Payroll Services | ||
| Payroll Accounting Errors and Corrections (PREXP) | AcctSvcs | DOA DOF Payroll Accounting Corrections | ||
| Payroll Reports | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| PCard/One Card Program | PCard Administration | PCard Support | (907) 465-5593 | |
| Petty Cash Fund (to establish, change or delete) | AcctSvcs | Whitney Reeves | (907) 465-5611 | |
| Prehire (IRIS) Automation / Questions | RPA Support | RPA Support | ||
| PREXP (Payroll Accounting Errors and Corrections) | AcctSvcs | DOA DOF Payroll Accounting Corrections | ||
| Pull General Warrants | AcctSvcs | DOA DOF AcctSvcs EDI-Warrant Team | (907) 465-2240 | |
| Pull Payroll Warrants | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| Reroute Undeliverable Payroll Warrant | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| Retirement Verification | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| Retirement-Contribution Problems | Payroll Production | Mindy Jones | (907) 465-5596 | |
| Retirement-Contribution Summary | Payroll Production | Mindy Jones | (907) 465-5596 | |
| Retrieval of Archived Documents | Payroll Production | Kelli Manchester | (907) 465-5598 | |
| RPA (IRIS Automation) Processing | RPA Support | RPA Support | ||
| RPA (IRIS Automation) Security | Systems Security | System Security | (907) 465-1165 | |
| Salary Overpayments | Payroll Production | Kelli Manchester | (907) 465-5598 | |
| SBS Interface Errors | Payroll Production | Amra Kamolz | (907) 465-5599 | Mindy Jones |
| Systems Security Contact | Systems Security | System Security | (907) 465-1165 | |
| Social Security Number Changes/Deletes | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| Stale Dated Warrants | AcctSvcs | Whitney Reeves | (907) 465-5611 | |
| Statewide Accounting | DirOffc | Mallorie Fagerstrom | (907) 465-5595 | |
| Statewide Cost Allocation Plan | DirOffc | Elizabeth "Buffy" Pederson | (907) 465-4666 | |
| Statewide Single Audit | DirOffc | Elizabeth "Buffy" Pederson | (907) 465-4666 | |
| Statewide Travel and Per Diem | DirOffc | Mallorie Fagerstrom | (907) 465-5595 | |
| Table Maintenance (IRIS HRM) | Payroll Production | John Foster | (907) 465-5616 | |
| Tax Levies on Employees | Payroll Production | Mindy Jones | (907) 465-3202 | John Foster |
| Tax Levies on Vendors | Vendor & Payment Support | Vendor Help Desk | (907) 465-5555 | |
| Tax Liability | DirOffc | Mallorie Fagerstrom | (907) 465-5595 | |
| Travel Profile Maintenance | E-Travel | E-Travel Management Team | (907) 465-6534 | |
| University of Alaska Accounting | AcctSvcs | Agency Assigned Accountant | ||
| W-2, Duplicate Printing | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| W-2, Duplicates - Employee Requests | N/A | Employee Call Center | (907) 465-3009 | |
| W-2C | Payroll Production | Kelli Manchester | (907) 465-5598 | John Foster |
| Warrant Cancellation-Others | AcctSvcs | DOA DOF AcctSvcs EDI-Warrant Team | (907) 465-2240 | |
| Warrant Release to Agency | AcctSvcs | DOA DOF AcctSvcs EDI-Warrant Team | (907) 465-2240 | |
| Warrant Reversal-Payroll | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| Warrant Stop Pay/Reissue-Field | AcctSvcs | DOA DOF AcctSvcs EDI-Warrant Team | (907) 465-2240 | |
| Warrant Stop Pay/Reissue-Other | AcctSvcs | DOA DOF AcctSvcs EDI-Warrant Team | (907) 465-2240 | |
| Warrant Stop Pay/Reissue-Payroll | Payroll Production | DOA DOF Payroll Support | Mindy Jones | |
| Workers' Compensation | Payroll Production | Mindy Jones | (907) 465-3202 | John Foster |
| Working Reserve Rpts and Projections Terminal Leave/Leave Cash-in/Unemployment Comp/Worker's Comp | AcctSvcs | Kelli Garcia | (907) 465-5591 | |
| Work Location Updates (Department Contact Information) | Payroll Production | DOA DOF Payroll Support | Mindy Jones |