One Card Program
Program Administrator Support Contacts
U.S. Bank - Contacts
Customer Service
1-800-344-5696 — United States
1-701-461-2010 — Outside the United States – call collect
- Statements, transactions, and balances inquiries
- Lost or stolen cards
- PINs
Fraud Assistance
1-800-523-9078
fraud_help@usbank.com (Use to report phishing emails)
AccessOnline
AccessOnline Help Desk
1-877-887-9260, Commercial Client
- General navigation
Program Administrator Support
AccessOnline Support
877-452-8083, Option #2
Account Coordinator (AC)
855-250-6421, Extensions are listed below
Primary
Heather Swanson — Ext. 156-6249 (hours 5:30am-2:00pm AKST)
Back-Up Account Coordinator(s)
Tom Sewing — Ext. 156-6289
Melissa Murphy — Ext. 156-6260
Brad Asbury — Ext. 156-6278
AccessOnline
https://access.usbank.com/cpsApp1/index.jsp
AccessOnline Web Training
- If you have a sign on into US Bank, you can find the password under “training” on your homepage. Use the commercial passwords.
- Or, you can contact your Program Administrator or Technical Support at 877-452-8083 and identify yourself as a State of Alaska Program Administrator or Cardholder to request the password.