State of Alaska

Department of Administration

Division of Finance

Alaska Department of Administration, Division of Finance
Administration >  Division of Finance >  Charge Cards >  Program Administrator Support

Charge Cards

Program Administrator Support Contacts

U.S. Bank - Contacts

Customer Service

1-800-344-5696 — United States
1-701-461-2010 — Outside the United States – call collect

  • Statements, transactions, and balances inquiries
  • Lost or stolen cards
  • PINs

Fraud Assistance

1-800-523-9078
fraud_help@usbank.com (Use to report phishing emails)

AccessOnline

AccessOnline Help Desk

1-877-887-9260, Commercial Client

  • General navigation

Program Administrator Support

AccessOnline Support

877-452-8083, Option #2

Account Coordinator (AC) — Available M-F 7am-4pm AKST

Primary

Matt Conn — 612-344-6036 (hours 5am-1:30pm AKST)

Back-Up Account Coordinator(s)

Press "0" if not available but in office or contact another back-up AC.

Primary Backup
Kory Haarsager   612-344-6024 (hours 7am-4pm AKST)
Kyle Gunderson  612-344-6055 (hours 7am-4pm AKST)

Other Backups
Amy Eubanks   612-344-6010 (hours 4:30am-1pm AKST)
Trevor Frana  612-344-6016 (hours 5am-2pm AKST)
Kristen Wiese  612-344-6015 (hours 5:30am-2:30pm AKST)

AccessOnline

https://access.usbank.com/cpsApp1/index.jsp

AccessOnline Web Training

https://wbt.access.usbank.com

  • If you have a sign on into US Bank, you can find the password under “training” on your homepage. Use the commercial passwords.
  • Or, you can contact your Program Administrator or Technical Support at 877-452-8083 and identify yourself as a State of Alaska Program Administrator or Cardholder to request the password.

Revised 04/22/2014