Payroll
Notice of Pay Problem (NOPP) /
Payroll Payment Inquiry Information
Introduction
The Notice of Pay Problem (NOPP)/Payroll Payment Inquiry Form is intended to be used for payroll problems and inquires only. The Department of Administration, Division of Finance will respond to all forms submitted, but will prioritize those related to a pay shortage.
Effective in early-September 2024, a new and more efficient NOPP and payroll payment inquiry submission and tracking process is available. This new system streamlines how employees can submit and track inquiries.
Key Updates Include:
- Electronic Submission: All Notice of Pay Problems and payroll inquiries can now be submitted electronically via the Division of Finance website. This change eliminates the need for paper copies and multiple email addresses.
- Immediate Confirmation: You will receive immediate confirmation of receipt along with a tracking number upon submission. The new dashboard will log and track your submission.
- Efficient Processing: Inquiries will be assigned to payroll services staff daily, ensuring faster resolution and improved handling of the backlog.
NOPP Form
State of Alaska employees may access the NOPP Form at the following link.
This form is only accessible to current State of Alaska employees. Employees must login with their State of Alaska email address and enterprise password in order to access the form. If you are not aware of what your password is or require password assistance, please contact your department's password administrator. contact information by department can be found at https://oit.alaska.gov/Contact-Us#dedpa.
Frequently Asked Questions
Click on the question below to view the answer.
01. What is considered a pay shortage for Notice of Pay Problem (NOPP) filings?
02. What is not considered a pay shortage and not subject to the NOPP process?
04. Should I file an NOPP to submit a revised timesheet?
05. Who do I contact if I am missing per diem or M&IE payments for my travel?
07. What Payroll related items can the Employee Call Center assist with?
NOPP/Payroll Payment Inquiry Dashboard
A real time Payroll Ticket Dashboard that displays an overview of outstanding NOPP/Payroll Payment Inquiry Forms is available.
Currently, the dashboard is only accessible to State of Alaska employees. Employees must login with their State of Alaska email address and enterprise password in order to access the form. If you are not aware of what your password is or require password assistance, please contact your department's password administrator. contact information by department can be found at https://oit.alaska.gov/Contact-Us#dedpa.
NOPP Backlog
The Division of Finance is working to address the backlog of Notice of Pay Problems (NOPPs). A dedicated team has been assembled to work methodically through all outstanding NOPPs. They have organized all unresolved NOPPs and begun working through them one-by-one.
Feedback
The Division of Finance welcomes feedback on the payroll ticketing and Notice of Pay Problem (NOPP) dashboard. You may submit your feedback here.