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The following is a greeting given in one of the 20 indigenous languages recognized by the State of Alaska.

Ade’ ndadz dengit’a?
(Deg Xinag)
"Hello, how are you?"
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Alaska Department of Administration Division of Finance

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Administration / Finance / Payroll / NOPP/Payroll Payment Inquiry Info

Payroll

Notice of Pay Problem (NOPP) /
Payroll Payment Inquiry Information

Introduction

The Notice of Pay Problem (NOPP)/Payroll Payment Inquiry Form is intended to be used for payroll problems and inquires only. The Department of Administration, Division of Finance will respond to all forms submitted, but will prioritize those related to a pay shortage.

Effective in early-September 2024, a new and more efficient NOPP and payroll payment inquiry submission and tracking process is available. This new system streamlines how employees can submit and track inquiries.

Key Updates Include:

  • Electronic Submission: All Notice of Pay Problems and payroll inquiries can now be submitted electronically via the Division of Finance website. This change eliminates the need for paper copies and multiple email addresses.
  • Immediate Confirmation: You will receive immediate confirmation of receipt along with a tracking number upon submission. The new dashboard will log and track your submission.
  • Efficient Processing: Inquiries will be assigned to payroll services staff daily, ensuring faster resolution and improved handling of the backlog.

NOPP Form

State of Alaska employees may access the NOPP Form at the following link.

This form is only accessible to current State of Alaska employees. Employees must login with their State of Alaska email address and enterprise password in order to access the form. If you are not aware of what your password is or require password assistance, please contact your department's password administrator. contact information by department can be found at https://oit.alaska.gov/Contact-Us#dedpa.

**IMPORTANT NOTE**

The State of Alaska's official Pay Day occurs every other Friday. If your pay stub is listed for the current pay period but you have not yet received your Direct Deposit, please wait until the end of the business day before submitting a Notice of Pay Problem. For those who receive paper checks by mail, please allow 3-5 business days for delivery. To view official Pay Day dates, refer to the  State of Alaska payroll calendar.

Before submitting an inquiry regarding your missing Merit Increase or Pay Increment,  please review Aspire Alaska to ensure your evaluation is finalized. Keep in mind there is a lag time between when your evaluation is finalized and when Payroll Services is notified that employees are eligible for a Merit Step or Pay Increment. Once our staff is notified Payroll Services will process the payroll action and payroll adjustment within two pay periods.

If you think you are missing a leave accrual, please verify in ESS (Employee Self Service) prior to filing a help ticket. Some accruals do not reflect on pay stubs.

 

Frequently Asked Questions

Click on the question below to view the answer.

01. What is considered a pay shortage for Notice of Pay Problem (NOPP) filings?

Pay shortage of wages or paycheck not issued by contractual payday.

A pay shortage is considered any missing wages associated with the time and attendance process. If an original timesheet submitted was not processed and issued (regular pay, leave, holiday pay, premium pays, etc.) and the pay was due, this is considered a pay shortage. A shortage also occurs when an employee does not receive a payroll warrant.

02. What is not considered a pay shortage and not subject to the NOPP process?

The following are intended to provide examples of items not subject to the NOPP process and instead identified as a pay discrepancy:

  • Leave accruals or leave accrual discrepancies
  • Floating holiday discrepancies
  • Step placement discrepancies
  • Late pay increments or merit increases
  • Per diem payments
  • Meal & Incidental Expense (M&IE) allowances
  • Health Insurance deduction discrepancies
  • Retirement contribution discrepancies
  • Tool or Electronic Communication Device (Cell Phone or Tablet) allowances discrepancies
  • Amended timesheet submittal

03. I haven’t received my merit increase/pay increment, and it is overdue, who do I contact

If you are a member of the below bargaining units then a completed evaluation is required through Aspire to grant your pay increase.

  • PSEA (DOT APFO)
  • General Government
  • Supervisory
  • Labor, Trades, Crafts

For questions regarding Aspire please contact the Aspire help desk at: AspireAlaska@alaska.gov. Payroll processes all pay increases and applicable retro pay, following notification from Employee Relations. Notification occurs on the Friday listed as payday and processing occurs within1-2 pay periods following notification.

04. As a LTC bargaining unit member, I didn’t receive shift differential, how can I confirm this is not a pay shortage?

Per LTC contract article 13.06.C., the starting time of the employee’s regularly scheduled shift, excluding overtime hours, shall determine eligibility for shift differential.

05. I don’t see my floating holiday reflected on my paystub, where can I verify?

Floating Holidays are not viewable on paystubs. All leave activity can be verified in employee self-service (ESS), by selecting the Time and Leave option and then view leave details. Floating holidays are reflected as earnings code 965 and viewable by event date.

06. I don’t see my comp accrual reflected on my paystub, where can I verify?

Comp accruals are not viewable on paystubs. All leave activity can be verified in employee self-service (ESS), by selecting the Time and Leave option and then view leave details. Comp accruals are reflected as earnings code 959 and viewable by event date.

07. I didn’t get standby pay while on a full day of leave, is this a pay shortage?

No, Labor Relations has determined that standby pay is not due when an employee is on a full day of leave. 

08. What if the employee was paid their base pay? Is it still considered a shortage if they were missing overtime (OT) claimed on the original submission?

If the employee was paid their base pay (regular hours/leave/holiday) but is missing overtime or other premium pays, it is still considered a pay shortage if they were not paid the hours claimed on their timesheet.

09. Should I file an NOPP to submit a revised timesheet?

No, if a revision to a timesheet is needed after payroll processing, the revised timesheet should be submitted to the applicable payroll services email and would be routed appropriately for processing. An NOPP would only be filed if you were not paid correctly based on the original timesheet submitted. Payroll webmail email addresses by Department can be found here.

10. Who do I contact if I am missing per diem or M&IE payments for my travel?

Travel payments are not handled by DOF Payroll Services. Please contact the Department Travel Administrator for your employing agency.

11. What do I do if I have questions or require assistance with receiving a status update on a previously filed NOPP or payroll discrepancy?

Please send an email to the Division of Finance's Payroll Help Desk at doa.dof.payroll.helpdesk@alaska.gov.

12. What Payroll related items can the Employee Call Center assist with?

The Employee Call Center can help with a wide variety of employee inquries, to view a complete list, please visit their webpage.

Feedback

The Division of Finance welcomes feedback on the payroll ticketing and Notice of Pay Problem (NOPP) dashboard. You may submit your feedback here.

Mission Statement

The mission of the Division of Finance is to provide accounting, payroll, and travel services for State government.

State of Alaska Department Administration
Division of Finance

Physical Address: State Office Building,
333 Willoughby Avenue, 10th Floor,
Juneau, AK 99801
Mailing Address: PO Box 110204,
Juneau, AK 99811
Phone: (907) 465-2240
Fax: (907) 465-2169