Employee Call Center

Phone: 907-465-3009
Fax: 907-465-6624
E-Mail: EmployeeCallCenter@alaska.gov
Hours: 8:00 - 5:00; Monday - Friday

The Employee Call Center is provided by the Division of Personnel and Labor Relations through the Employee Planning and Information Center and is available to Executive Branch State of Alaska employees. The Employee Call Center is responsible for providing a wide range of information and referral services to new and current employees.

Contact the Employee Call Center when you have questions about employment matters, such as:

• Personnel information
  • Probationary periods
  • General Family/Medical Leave information
  • Rehire/transfer rights
  • Worker's Compensation
  • Verifications of Employment
• Payroll Information
  • Range, step and salary of positions
  • Leave balance information
  • Leave base dates
  • Leave eligibility dates
  • Leave cash-ins
  • Leave without pay
  • Mandatory leave
  • Military leave
  • Holidays
• Basic information about State of Alaska benefits (PERS/TRS, SBS, health insurance)
• Workplace Alaska
• Contacts for Division of Personnel
• Duplicate W-2 Request for 2008 and Prior Years
• How to locate forms such as:
  • Benefit forms
  • Beneficiary changes
  • Address changes
  • Direct deposit
  • W-4

Please Note: Due to the specific nature of the Alaska Marine Highways (AMHS) contracts, the Employee Call Center is set up to answer only basic calls from AMHS Vessel employees. These calls include: leave balance, holidays, general family/medical leave information, leave without pay, and military leave. AMHS Vessel employees should continue to call their payroll contact with all other employment related questions.