Updated November 5, 2016
NOTE: All fees include $1.00 cost recovery to the Department of Administration.
|Online with No Agent Assist||Reservation completed in tool with no special request or assistance needed.|
|Online with Partial Agent Assist||Reservation started in tool, but included special requests that required an agent to complete; such as adding rural segments, car and hotel segments, exchanging a pending trip, or applying unused credit file.|
|Full Agent Assist||Reservation booked directly with an agent.|
|Refund Ticket Online No Agent Assist||Unused ticket or cancelled trip refunded in the booking tool.|
|Refund Ticket with Agent Assist||Unused ticket or cancelled trip refunded by an agent at the request of a State employee or when 30 days past travel.|
|Void Ticket Online No Agent Assist||Reservation cancelled and ticket voided in the booking tool.|
|Void Ticket with Agent Assist||Reservation cancelled and ticket voided by an agent at the request of a State employee.|
Additional services offered, which may include a surcharge. Surcharges do not incur a cost recovery fee.