State of Alaska

Department of Administration

Division of Finance

Alaska Department of Administration, Division of Finance
Administration >  Division of Finance >  Travel > Services & Standards > Fees


E-Travel Fees

Updated January 4, 2016

Fees - Effective April 4, 2016 to November 6, 2016
(no change from previous period)

  • E-Travel Online Booking with no agent assistance $4.00
  • E-Travel Online Booking with agent assistance $17.68
  • E-Travel Online Change to existing booking $10.58
  • E-Travel Online Refund
    • No agent assistance $7.18
    • With agent assistance $10.58
  • E-Travel Online Void
    • No agent assistance No Charge
    • With agent assistance $10.58

NOTE: All fees include $1.00 cost recovery to the Department of Administration.


Business Hours 8:00 a.m. to 5:00 p.m. Monday through Friday with a 24-hour service to clients at no additional after hours charge.

Service Surcharge
Afterhours No Surcharge
Agent assistance for travel already purchased through E-Travel Online with the exception of changes to air or ferry $4.00 (no surcharge for changes to reservations made over the phone, with the exception of changes to air or ferry
Agent assistance for cancelling a trip booked in E-Travel Online $4.00 (no charge if canceled in E-Travel Online)
Inaccurate mileage status in profile debit memo processing $15.50 (plus airline charges of $125.00 or more)
Research for items more than 90 days past travel $10.00
Research for items that were not booked through E-Travel $15.50


Booking a trip
A fee applies to a maximum of up to sixteen segments per one itinerary, which may include air, car, hotel, and other modes of transportation. If there are more than sixteen segments, there will be an additional fee.
State Authorized Air Fare Quote Only
Air fare quote only can be accomplished by using E-Travel Online and saving the information as research. There is no fee for this service. If the travel agency is asked for the fare quote, a fee applies. The fee is charged immediately and the requested air quote only is sent as a final.
Refunds and Voids
Refunds and voids can be handled in E-Travel Online during the trip cancellation process. The fee for a refund is reduced and the fee for a void is waived. An agent assistance fee applies for processing refunds or voids that are not handled via E-Travel Online.
Companion Fares
Two fees apply, one for each State traveler (paid by the State). If one is not a State traveler, the itinerary cannot be booked by the travel agency or E-Travel Online. Alaska Airlines requires a single form of payment for both tickets and the reservations for both travelers must be held in the same confirmation code.
A fee applies to each charter and is charged at the same time the preliminary itinerary is sent. If the charter is subsequently canceled, the fee still applies.


Please contact the ETMT with any questions regarding these standards.