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The following is a greeting given in one of the 20 indigenous languages recognized by the State of Alaska.

Ade’ ndadz dengit’a?
(Deg Xinag)
"Hello, how are you?"
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Administration / Finance / Travel / Turnaround Times

Travel

Turnaround Times

Updated July 31, 2015

  • Corporate Travel Management (CTM) Hours of Operation
  • CTM Contact Information
  • Reservations During Business Hours
  • Reservations Outside of Business Hours
  • Reservations for Travel Commencing within 4 hours
  • Notes

Corporate Travel Management (CTM) Hours of Operation

Corporate Travel Managements hours of operation are 8:00 a.m. to 5:00 p.m. Monday through Friday. Outside of regular business hours, calls will be forwarded to an emergency after-hours agent.

CTM Contact Information

Reservation Call Center

  • Phone: (866) 762-8728
  • Email: e-travelaprvl@travelctm.com

Calls made to the Reservation Call Center after hours will be directed to an emergency after-hours agent.

E-Travel Online Help Desk

  • Phone: (877) 500-4290

The E-Travel Online Help Desk is not available after-hours. Callers may leave a message and an agent will get back to you by 9:00 a.m. the following business day.

Reservations During Business Hours

  • E-Travel Online reservations with no special instructions will be processed in FINAL status within 30 minutes of submission. 
  • E-Travel Online reservations requiring special assistance (unused tickets, third-party authorizations, or rural air, car, or hotel) will be processed in FINAL status within 2 hours of submission.
  • Email requests to the Online Help Desk will be responded to within 30 minutes of submission.
  • Reservations made over the phone with approval will be processed in FINAL status within 2 hours of the call.
  • Reservations made over the phone without approval will be processed in PRELIM status within 2 hours of the call.

Reservations Outside of Business Hours

  • E-Travel Online reservations with no special instructions will be processed in FINAL status within 30 minutes of submission.
  • E-Travel Online reservations requiring special assistance (unused tickets, third-party authorizations, or rural air, car, or hotel) will be processed in FINAL status within 2 hours of the call.
  • Email requests to the Online Help Desk will be responded to by 9:00 a.m. the following business day.
  • Reservations made over the phone with approval will be processed in PRELIMINARY status within 2 hours of the call.
  • Reservations made over the phone without approval will be processed in FINAL status within 2 hours of the call.  Approval must be received within 24 hours of the reservation being made.
  • Email requests to make changes or cancel will be responded to by 10:00 a.m. the following business day.

Reservations for Travel Commencing within 4 hours

  • E-Travel Online reservations with no special instructions will be processed in FINAL status within 30 minutes of submission.  If a FINAL is not received within 30 minutes, contact CTM for ticketing.
  • Reservations made over the phone should have approval.  If approval is given over the phone, the request will be processed in FINAL status immediately.
  • E-Travel Online should not be used for emergency reservations requiring special assistance (unused tickets, third-party authorizations, or rural air, car, or hotel).  If the system is used, contact a CTM agent for expedited ticket handling.
  • Email requests to make changes or cancel will be responded to within 2 hours of submission.  Travelers/planners needing immediate changes should contact a CTM agent by phone.

Notes

  • Airfares are not guaranteed until ticketed. Airlines require ticketing to be complete within 24-hours of the reservation being made. If a preliminary itinerary (started in E-Travel Online or with an agent) is not approved and ticketed within the 24-hour the reservation will be cancelled.
  • All itineraries are sent to the email address in the profile used.

Please contact the ETMT with any questions regarding these standards.

Quick Links

  • E-Travel Online Login
  • E-Travel Guides & Training
  • Traveler Information
  • Booking Travel
  • Department Travel Contacts
  • Employee Moves
  • Forms & Worksheets
  • Travel Accounting
  • E-Travel Issue Resolution Form

Service Info & Standards

  • E-Travel Fees
  • Savings Reports
  • Services & Requirements
  • Travel Planner Process Reminders
  • Turnaround Times

References & Resources

  • Alaska Admin Manual - Travel
  • Commonly Used Travel Terms
  • Conference Coordination Contract [PDF]
  • Creating a State Authorized Fare Quote [PDF]
  • Electronic Payments (EFT) Info
  • Frequently Asked Questions (FAQs)
  • International Travel
  • IRIS Advanced References for FIN/PRO Users
  • Issue Resolution Form
  • Lookup World Airport Codes
  • Per Diem Rates
  • Prepare your Travelers for a Successful Trip [PDF]
  • State Travel Contracts
  • State Travel Policy
  • Traveler Contact Card [PDF]
  • Travel Pocket Guide [PDF]

Mission Statement

The mission of the Division of Finance is to provide accounting, payroll, and travel services for State government.

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State of Alaska Department Administration
Division of Finance

Physical Address: State Office Building,
333 Willoughby Avenue, 10th Floor,
Juneau, AK 99801
Mailing Address: PO Box 110204,
Juneau, AK 99811
Phone: (907) 465-2240
Fax: (907) 465-2169

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