State of Alaska

Department of Administration

Division of Finance

Alaska Department of Administration, Division of Finance
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Travel

Turnaround Times

Updated November 1, 2014

E-Travel Online

Email request for assistance

Available 7/7/7 (from 7:00am to 7:00pm seven days a week). A response will be sent within 30 minutes by method requested in the email.

Email submitted after 5:00pm

A response will be sent by 9:00am the following business day of receipt of email request.

No agent assistance E-Travel Ticketing

Available 24/7. A final itinerary will be sent within 30 minutes of submission for purchase.

Agent assistance E-Travel Ticketing

Available 7/7/7 (from 7:00am to 7:00pm seven days a week). A final itinerary will be sent within 2 hours of purchase request. After 5:00pm final itinerary will be returned by 9:00am the following business day.

E-Travel By Phone

Call Corporate Travel Managment at 907-500-4292 (in Juneau) or 1-866-762-8728 (outside Juneau) to make reservations

Calls should be answered within 90 seconds. Agent assistance fee will be charged for phone reservations.

Phone reservations without approval

A preliminary itinerary will be sent within 2 hours of phone call allowing the travel agency two business hours to complete the itinerary.

Phone reservations with approval

A final will be sent within 2 hours of phone call allowing the travel agency two business hours to complete the itinerary.

Phone reservations between 7:00pm and 7:00am

The travel agency will respond as necessary and a final will be sent by 9:00am the following business day.

Phone reservations after 7:00pm for travel more than 24 hours away

The travel agency will immediately respond as necessary and the appropriate itinerary whether a preliminary or final itinerary will be sent by 9:00am the following business day.

Emailed Approvals

Approval sent by email with at least two office hours remaining in 24-hour period of the time on the preliminary itinerary being approved

A final itinerary will be sent within 24 hours of the time on the preliminary itinerary being approved.

Approvals on preliminary itinerary submitted on Friday* by 4:00pm

A final itinerary will be sent on Friday* by the travel agency's close of business.

Approval sent by email more than 22 hours after the time on the preliminary itinerary being approved

A final itinerary will be sent within 24 hours of the time on the approval being sent. Fares are not guaranteed until ticketed.

NOTE: Friday* means any day before a holiday will be treated as a Friday.

New Travel Requests (for travel commencing within the next business day)

All travel commencing within the next business day

During business hours call:
Outside Juneau 1-866-762-8728
In Juneau 500-4292

After hours Emergency number:
1-888-423-2434

Corporate Travel Management staff will respond immediately. The preliminary itinerary will be sent as soon as the arrangements are completed. The final itinerary will be completed as soon as approval is received and arrangements are finalized. In cases where no preliminary itinerary is required, the final itinerary will be sent as soon as the arrangements are finalized.

Travel commencing within 4 hours

During business hours call:
Outside Juneau 1-866-762-8728
In Juneau 500-4292

After hours Emergency number:
1-888-423-2434

Same as above, except no preliminary itinerary sent. Instead a travel agent will provide airline, car, or hotel confirmation codes as well as other itinerary information while on the phone with requester.

Emergency rural Alaska travel

During business hours call:
Outside Juneau 1-866-762-8728 Option 1
In Juneau 500-4292 Option 1

Corporate Travel Management has agents specialized in rural and emergency travel. During normal business hours, pressing Option 1 will forward caller to specialized agents. Arrangements are same as above.

Changes (including cancellations) to preliminary & final itineraries

Preliminary itinerary changes due to an agent mistake

Corporate Travel Management will correct within 30 minutes of notification of mistake by phone or email and send corrected preliminary itinerary. Please flag the email advising of an error as highest priority. This will help identify the emails that must be responded to within 30 minutes.

Preliminary itinerary changes requested by travel desk Monday thru Thursday that are received prior to 5:00pm

A changed preliminary itinerary will be sent within 2 hours after receipt of emailed change request.

Preliminary itinerary changes requested by travel desk Monday thru Friday that are received after 5:00pm

A changed preliminary itinerary will be sent by 9:00am the following business day.

Final itinerary changes requested by travel desk before 5:00pm

A changed final itinerary will be sent within 2 hours.

Final itinerary changes requested by travel desk after 5:00pm

A final changed itinerary will be sent by 9:00am the following day.

Travel changes when traveler is in travel status or when travel commences within the next business day

During business hours call:
Outside Juneau 1-866-762-8728
In Juneau 500-4292

After hours Emergency number:
1-888-423-2434

Corporate Travel Management staff will respond immediately. Traveler will be provided assistance while on the phone with a travel agent.

NOTE: All itineraries sent to email address or fax number in the profile used.


Please contact the ETMT with any questions regarding these standards.