State of Alaska

Department of Administration

Division of Finance

Alaska Department of Administration, Division of Finance
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Travel

Turnaround Times

Updated July 31, 2015

Corporate Travel Management (CTM) Hours of Operation

Corporate Travel Managements hours of operation are 8:00 a.m. to 5:00 p.m. Monday through Friday. Outside of regular business hours, calls will be forwarded to an emergency after-hours agent.

CTM Contact Information

Reservation Call Center

E-Travel Online Help Desk

(907) 500-4292 (in Juneau)
(866) 762-8728 (outside Juneau)
(907) 500-4210 Fax
Email e-travelaprvl@travelctm.com
(907) 500-4290 (in Juneau)
(877) 500-4290 (outside Juneau)

  • Calls made to the Reservation Call Center after hours will be directed to an emergency after-hours agent.
  • The E-Travel Online Help Desk is not available after-hours. Callers may leave a message and an agent will get back to you by 9:00 a.m. the following business day.

Reservations During Business Hours

  • E-Travel Online reservations with no special instructions will be processed in FINAL status within 30 minutes of submission. 
  • E-Travel Online reservations requiring special assistance (unused tickets, third-party authorizations, or rural air, car, or hotel) will be processed in FINAL status within 2 hours of submission.
  • Email requests to the Online Help Desk will be responded to within 30 minutes of submission.
  • Reservations made over the phone with approval will be processed in FINAL status within 2 hours of the call.
  • Reservations made over the phone without approval will be processed in PRELIM status within 2 hours of the call.

Reservations Outside of Business Hours

  • E-Travel Online reservations with no special instructions will be processed in FINAL status within 30 minutes of submission.
  • E-Travel Online reservations requiring special assistance (unused tickets, third-party authorizations, or rural air, car, or hotel) will be processed in FINAL status within 2 hours of the call.
  • Email requests to the Online Help Desk will be responded to by 9:00 a.m. the following business day.
  • Reservations made over the phone with approval will be processed in PRELIMINARY status within 2 hours of the call.
  • Reservations made over the phone without approval will be processed in FINAL status within 2 hours of the call.  Approval must be received within 24 hours of the reservation being made.
  • Email requests to make changes or cancel will be responded to by 10:00 a.m. the following business day.

Reservations for Travel Commencing within 4 hours

  • E-Travel Online reservations with no special instructions will be processed in FINAL status within 30 minutes of submission.  If a FINAL is not received within 30 minutes, contact CTM for ticketing.
  • Reservations made over the phone should have approval.  If approval is given over the phone, the request will be processed in FINAL status immediately.
  • E-Travel Online should not be used for emergency reservations requiring special assistance (unused tickets, third-party authorizations, or rural air, car, or hotel).  If the system is used, contact a CTM agent for expedited ticket handling.
  • Email requests to make changes or cancel will be responded to within 2 hours of submission.  Travelers/planners needing immediate changes should contact a CTM agent by phone.

Notes

  • Airfares are not guaranteed until ticketed. Airlines require ticketing to be complete within 24-hours of the reservation being made. If a preliminary itinerary (started in E-Travel Online or with an agent) is not approved and ticketed within the 24-hour the reservation will be cancelled.
  • All itineraries are sent to the email address in the profile used.

Please contact the ETMT with any questions regarding these standards.