Travel
Turnaround Times
Updated July 31, 2015
- Corporate Travel Management (CTM) Hours of Operation
- CTM Contact Information
- Reservations During Business Hours
- Reservations Outside of Business Hours
- Reservations for Travel Commencing within 4 hours
- Notes
Corporate Travel Management (CTM) Hours of Operation
Corporate Travel Managements hours of operation are 8:00 a.m. to 5:00 p.m. Monday through Friday. Outside of regular business hours, calls will be forwarded to an emergency after-hours agent.
CTM Contact Information
Reservation Call Center
- Phone: (866) 762-8728
- Email: e-travelaprvl@travelctm.com
Calls made to the Reservation Call Center after hours will be directed to an emergency after-hours agent.
E-Travel Online Help Desk
- Phone: (877) 500-4290
The E-Travel Online Help Desk is not available after-hours. Callers may leave a message and an agent will get back to you by 9:00 a.m. the following business day.
Reservations During Business Hours
- E-Travel Online reservations with no special instructions will be processed in FINAL status within 30 minutes of submission.
- E-Travel Online reservations requiring special assistance (unused tickets, third-party authorizations, or rural air, car, or hotel) will be processed in FINAL status within 2 hours of submission.
- Email requests to the Online Help Desk will be responded to within 30 minutes of submission.
- Reservations made over the phone with approval will be processed in FINAL status within 2 hours of the call.
- Reservations made over the phone without approval will be processed in PRELIM status within 2 hours of the call.
Reservations Outside of Business Hours
- E-Travel Online reservations with no special instructions will be processed in FINAL status within 30 minutes of submission.
- E-Travel Online reservations requiring special assistance (unused tickets, third-party authorizations, or rural air, car, or hotel) will be processed in FINAL status within 2 hours of the call.
- Email requests to the Online Help Desk will be responded to by 9:00 a.m. the following business day.
- Reservations made over the phone with approval will be processed in PRELIMINARY status within 2 hours of the call.
- Reservations made over the phone without approval will be processed in FINAL status within 2 hours of the call. Approval must be received within 24 hours of the reservation being made.
- Email requests to make changes or cancel will be responded to by 10:00 a.m. the following business day.
Reservations for Travel Commencing within 4 hours
- E-Travel Online reservations with no special instructions will be processed in FINAL status within 30 minutes of submission. If a FINAL is not received within 30 minutes, contact CTM for ticketing.
- Reservations made over the phone should have approval. If approval is given over the phone, the request will be processed in FINAL status immediately.
- E-Travel Online should not be used for emergency reservations requiring special assistance (unused tickets, third-party authorizations, or rural air, car, or hotel). If the system is used, contact a CTM agent for expedited ticket handling.
- Email requests to make changes or cancel will be responded to within 2 hours of submission. Travelers/planners needing immediate changes should contact a CTM agent by phone.
Notes
- Airfares are not guaranteed until ticketed. Airlines require ticketing to be complete within 24-hours of the reservation being made. If a preliminary itinerary (started in E-Travel Online or with an agent) is not approved and ticketed within the 24-hour the reservation will be cancelled.
- All itineraries are sent to the email address in the profile used.
Please contact the ETMT with any questions regarding these standards.